One of my best-selling listings suddenly lost its BSR today
The parent listing has more than 20 child ASINs and the best-selling one lost the BSR today while others remain normal. It is still searchable. There is nothing else we did to the child ASIN and it still has sales today. Why did this happen?
We've had several cases asking Amazon team and get replied:
"The product XXX is not eligible for a sales rank at this time. Specific eligibility criteria cannot be shared.
Sorry we couldn't confirm the specific details further,but you can try to update this Asin's browse node assignment to resolve this issue."
This does not make sense to us as it has been always a well-performing and healthy listing so far. Has anyone experienced similar situation before? How was it solved?
19 replies
CR_Amazon
Hi @Seller_pnYvQdPEbxlWn
Do you mind sharing the case # you opened with Seller Support so I can take a deeper look there? That way I can see the ASIN and see if I can find anything out further for you.
Would love to see if we can get you some further answers.
CR_Amazon
Seller_y8MiS6UtErRnP
I have the exact same problem happening to my best-selling listing. The BSR just disappeared, it's been 4 days. There were no changes to the listing at all.
Case ID: 12204822441
Can you please help take a look?
Seller_ZuOOqyxdbvOkG
Hi, please help us to review our case, we got the same problems as the author of the post too! The BSR just gone with no reason, please help us to resolve the problem!
Case ID: 12214472651
