Best approach for returned item problem
Buyer purchased the item, on the same day it was delivered opened a return for a better price found. No issue there.
Returned item arrives back with me, no protective packaging used to ship it, seals all opened and parts missing as it's been posted without any form of outer box.
If I understand the process correctly from reading a few other discussions, I fully refund the customer and then file a Safe-T claim?
Amazon seller support has told me 3 different things to do hence my query here, worst option was send a partial refund and explain why so they don't file an A-Z claim, however reading here, they would win the A-Z claim anyway and then a Safe-T claim cannot be filed
10 replies
Seller_LrOi5Val3Iifg
It all depends what has happened with the return. Has amazon issued a refund on first scan? If they have it will show prior refund applied on your returns page. If this is the case you can go and file a SAFE-T claim.
If no refund has been issued yet you refund the buyer but use the refund deduction feature and deduct from the refund.
Seller_HB2MC8FR8Gmz5
My understanding here is that if you refund the buyer you cannot use the SAFE-T claim process at all.
Someone correct me if I am wrong.
