discussion.

Some of my FBA items are missing. I also sent 11 products that unfortunately were not captured on the shipping workflow. I did not realize until after the fact. I have contacted seller support and I was advised to send documentations to support ownership. Does anyone know how long this process normally takes? I just want to make sure the items are accounted for. I know it is in Amazon's possession because all my items were sent in one shipment ( box). I am just afraid to send another shipment for this reason.

Hello All

I am a Handmade seller on Amazon and I am also the manufacturer of my products.

Occasionally there are missing FBA Inbound items that need to be investigated, and I submit a Packing Slip etc and details of the missing items. BUT, often this isn't enough and the Amazon agent asks for an invoice from the manufacturer. But if the seller is also the manufacturer, how can I do this? I do not invoice myself.

Does anyone have any advice how about how to submit a valid invoice to prove the ownership of products they make themselves? Or how to navigate around this?

I try to point out the Amazon policy to the agent, but they don't seem to always understand. Very frustrating.

Kind Regards

Peter

Extract from Part of the Policy

If you are the manufacturer, send a copy of the signed packing slip. The packing slip must include the following information:

- Packing list date that is on or before the date of shipment

- Shipment or purchase order ID

- Product names of the missing items

- Quantity shipped

- Manufacturer signature or stamp

Hi, I have a closed support chat that i was hoping a member of the admin team could possibly look at? The support ID is 10031244302.

This is in relation to two missing items from a shipment.

My inventory ledger reports that both units had an event type of Receipt, a RECEIPT with a positive number of 2 units in a SELLABLE condition. Then about 2 weeks later a new entry on the ledger reports -2 as missing (in the same fulfilment centre).

Seller support have said all additional checks have been carried out and as the items cannot be found I am not able to request a reimbursement.

Am I right in assuming that an event type of RECEIPT in my inventory ledger means they were successfully received?

Any help is much appreciated

Thank you