We have had our listings suppressed due to requiring Brand Authorisation. We have been selling these products on Amazon for over a year with no previous issue.

The support provided is horrendous, I get passed from pillar to post. I am unable to get a call back from the Partner Seller Support team and have been provided the same generic answers over and over again.

An invoice was requested which I provided with all details required. We even obtained a letter of authorisation from the brand to provide proof of ability to sell within the UK market.

I am not given a reason for rejection despite asking this numerous times.

Any support would be appreciated

Hi there,

I've just submitted my Brand Registry application after receiving my trade mark certificate in the UK last week. My question is am I able to sell in the US and have the same protections because I have Brand Registry in the UK? I really don't want to sell as generic.

Many thanks

I have been trying for months to list a new product, my product has a GS1 barcode and brand name and logo.

I recently got my brand name approved on amazon.. when I try to list the approved brand name and add my GS1 barcode number I get the error message 'Brand Authorisation Required: The ability to create or edit ASINs using this brand name is restricted to authorised sellers. You need to apply for approval to add or modify products for this brand'

I have been trying list this product for months and running into all sorts of errors this being the latest!!