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No Featured Offer
Hello,
I reopened my amazon account to sell products on it after taking a long break and have sent a large amount of stock to each one of my own Private Label products which I own and have in Brand Registry.
However, it is saying that I have no featured offer. I have been in contact with support and still have not had a reply/fix.
There is no logical reason I should NOT have the featured offer, i have a perfect account health, no pricing issues or anything. Everything is correct.
This is causing a lot of financial distress and worry about my amazon account being able to sell products etc.
I desperately need this overriding, i should have featured offers active for all present and future ASIN's.
Please fix.
@Spencer_Amazon
14 replies
Seller_QuM1AZgzfU9x4
The criteria for getting the featured offer / buybox changed a while ago - likely whilst you were away. Whereas with FBA you were automatically eligible that's no longer the case and it is certainly more prone to come and go than it ever was.
Seller_ae51e0CJoHqCX
Check your asins and your pricing points.
You now have to hunt what is wrong and is no easy task. Seller support are inundated and they can only view your account and check what you can check anyway.
Some of the changes that are now important that you may have missed on your listing is
Country of Origin. - check for typos as well, I had an issue with listing showing as the Country of origin had Uk instead of UK. Ridiculous but you may be better off doing a refresh of all your listings by doing a partial update to see if anything is brought up on the error report.
Some other issues are the safety declarations such as plug, batteries etc. Even if you sell a brick, you are meant to declare that it hasn't got a plug on it or contains batteries.
Check that your listings have an RRP and make sure you are not above the RRP.
Seller_7pDvjaP1zn6iT
Try support chat followed by support ticket
Spencer_Amazon
Hello @Seller_TiayeDJU6bbit
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
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