Hi Everyone,

I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.

It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.

Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.

Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.

But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.

I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?

This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.

Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?

I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?

I have been trying for so long now to reactivate my account and have come to a dead end. I feel like giving up because I am not able to upload the required documents and I am unable to contact seller support. I need some so I am making this post in the hopes that it gets seen by someone from seller support

I’m beyond frustrated with Amazon Seller Support. As a seller, I’ve found myself jumping through hoops, re-explaining the same issues over and over, and being asked for information that they already have. It's an endless cycle of redundant requests, and it’s seriously damaging both my patience and my business.

I’ve gone through countless cases, all of which have yet to be resolved. No matter how many times I’ve provided clear explanations or backed up my concerns with evidence, nothing has improved. It feels like no one is actually reading or understanding my cases, and no one seems to take responsibility for addressing the issues.

To make matters worse, every time I reach out, I'm asked for more details that they've already seen in previous correspondence. It’s beyond frustrating when you’ve already supplied everything needed for a solution, yet they're asking for it again and again as if nothing’s been done.

This whole process is a colossal waste of time. The back-and-forth never seems to get anywhere, and after all these hours spent trying to resolve issues that should be simple, I feel like I'm getting absolutely nowhere. All the stress and frustration has caused my blood pressure to rise – so hey, maybe I’ll be helping GlaxoSmithKline's stock price rise, at least.

In the end, I’ve learned that Amazon Seller Support is essentially a black hole where problems go to die. If anyone out there has any real advice or tips on how to actually get things done with Seller Support, I’m all ears. Until then, it feels like we’re just spinning in circles.