Seller Support and Account Issues
Hi Everyone,
I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.
It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.
Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.
Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.
But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.
I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?
This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.
Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?
I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?
Seller Support and Account Issues
Hi Everyone,
I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.
It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.
Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.
Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.
But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.
I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?
This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.
Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?
I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?
1 reply
Seller_ZVAz3d5lZuGid
You are not the first or only person to experience this sort of thing, and good luck in getting the transcripts of your calls.
".....that I raise a formal complaint" - Unfortunately Amazon does not have any formal complaints system. Firstly you need to open a case with Seller Support (which I think you already have ?), and then email the MD with your SS case ID. Failing that you may have to go down the legal route.
(interestingly I have just tried to type the MDs email address and it won't let me post it !) - is that route now closed ?
Seller Support and Account Issues
Hi Everyone,
I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.
It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.
Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.
Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.
But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.
I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?
This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.
Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?
I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?
Seller Support and Account Issues
Hi Everyone,
I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.
It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.
Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.
Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.
But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.
I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?
This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.
Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?
I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?
Seller Support and Account Issues
Hi Everyone,
I wanted to share my recent experience with Amazon Seller Support, and I’m curious to know if anyone else has faced similar challenges.
It all started in October when my primary charge card expired. I tried updating my account with three other valid cards (all with available funds), and while Amazon even performed mini withdrawals to confirm the connections, my account was locked. I reached out to Seller Support, and that’s when the real frustration began.
Promises vs. Reality Seller Support assured me multiple times—both over the phone and in writing—that once the charge method was validated, I would regain access within 48 hours as the issue is of no fault of mine. But every time the 48 hours passed, nothing happened. Instead, I was stuck in a loop of reassurances and no action. Disbursement Dates Changing: While trying to resolve this, I’ve watched my disbursement date shift from October to November and now into December, After being pro-active using a fourth card, the issue was instantly resolved—no 48-hour validation required.
Abrupt Call Disconnects: Today alone, I made four calls to Seller Support within 45 minutes. Two calls went silent, and two were hung up on. I’ve always been respectful and understanding of the workload support teams face, so this was incredibly disappointing.
But now, I feel like I’m being penalised for a problem that wasn’t my fault. I’ve requested transcripts of my calls under the Freedom of Information Act, as Seller Support clearly stated on two occasions that my charge method was approved and verified.
I’ve started recording my calls to document the inconsistencies in the support I’ve received. My Concerns Why has Seller Support become so unresponsive and inconsistent? Why are disbursement dates continually pushed back even after resolving the charge method issue? What has happened to the quality and professionalism of Amazon support?
This experience has been incredibly frustrating, due to account restrictions. I’ve always respected Amazon as a platform, but this situation has left me questioning that trust.
Has anyone else dealt with similar disbursement restriction issues? How did you get them resolved?
I think it's best that I raise a formal complaint as I do not believe that the advice I was given from seller support today, was accurate. Who do I complain to?
1 reply
1 reply
Seller_ZVAz3d5lZuGid
You are not the first or only person to experience this sort of thing, and good luck in getting the transcripts of your calls.
".....that I raise a formal complaint" - Unfortunately Amazon does not have any formal complaints system. Firstly you need to open a case with Seller Support (which I think you already have ?), and then email the MD with your SS case ID. Failing that you may have to go down the legal route.
(interestingly I have just tried to type the MDs email address and it won't let me post it !) - is that route now closed ?
Seller_ZVAz3d5lZuGid
You are not the first or only person to experience this sort of thing, and good luck in getting the transcripts of your calls.
".....that I raise a formal complaint" - Unfortunately Amazon does not have any formal complaints system. Firstly you need to open a case with Seller Support (which I think you already have ?), and then email the MD with your SS case ID. Failing that you may have to go down the legal route.
(interestingly I have just tried to type the MDs email address and it won't let me post it !) - is that route now closed ?
Seller_ZVAz3d5lZuGid
You are not the first or only person to experience this sort of thing, and good luck in getting the transcripts of your calls.
".....that I raise a formal complaint" - Unfortunately Amazon does not have any formal complaints system. Firstly you need to open a case with Seller Support (which I think you already have ?), and then email the MD with your SS case ID. Failing that you may have to go down the legal route.
(interestingly I have just tried to type the MDs email address and it won't let me post it !) - is that route now closed ?
