Amazon A to Z - Seller Performance Email

Hi,

Hope you are all well and staying safe.

I am sure many of you have faced similar issues. We have a situation whereby our A to Z cases have increased dramatically, however, tracking information does show goods are being delivered to customers, in some cases on time and every now and again there are delays due to courier delays.

However, Amazon still find the A to Z cases in favour of the buyer, then we appeal the case and every single time within minutes Amazon just come back to us and deny the appeal and state they will not reverse the decision, with no real information.

We then try to do the following:

1. Email that same email address which refuses the appeal, we receive no response back.

2. We have tried emailing all below email addresses:

seller-performance-policy@amazon.co.uk
seller-performance-policy@amazon.com
seller-performance@amazon.co.uk
seller-performance@amazon.com

However, all emails bounce back: “Thank you for submitting your appeal. This email address no longer accepts incoming messages, and emails sent to this alias will not be reviewed by Amazon.”

seller-performance@amazon.co.uk - This email used to work and they used to respond back to us and after a few emails, they would reverse it. However, this is not working anymore.

So we are left out of pocket, and also have ODR on our account increasing. Also, the customers end up getting free products.

If anyone knows a method of reaching out to appeals team or an alternate email address, this would be greatly appreciated.

Thanks in advance.