SFP Delivery Messaging changed from"Deliver by tomorrow" to "Deliver in Two Days""
Hi,
I can’t see any other reports of this happening and so I wanted to flag to see if anyone else has experienced this before.
We enrolled in SFP at the start of this year. All fine so far. But yesterday we noticed that all our SFP listings which are sent using a Royal Mail tracked 24 service are showing a different delivery messages to customers.
Instead of the usual, “Order within 2 hours and receive tomorrow” that has been showing on all our listings up until this week, we are now seeing “Free Delivery by Thursday, if you order within 2 hours” (Today is Tuesday and it’s before our cut off time). So Amazon have added an additional day to our estimated delivery time. We still have the prime badge and are the only ones listing the product.
Here’s an example asin: B01N9XW3SM
As you can imagine this is having a big impact on our conversion rates, and also defeats the object of us paying for a RM24 postage service.
I can see our competitors are still showing the correct delivery messaging and so I assume it’s something specific with our account which Amazon have not communicated with us about. As far as we can see, our metrics are good so far.
We’ve opened a case but we’re getting the usual service from seller support with the case is being transferred without resolution.
Any help would be appreciated.
Thanks
0 replies
Seller_3nYDEKuPvlpTC
Hi
This normal with SFP, Amazon keep changing the promise delivery day from next day to 1 extra day. It depends on many factors such as the customer area or zone, the performance or speed of your depot when processing the mail. Also you need to realize that 24h tracked service is not a guarantee next day service and the delivery guide line is 1 working days non guarantee not including weekend, despite most of Friday dispatch arrive on Saturday.
We enrolled in SFP over a year ago and we having this issue from time to time, sometimes , you will receive an email from SFP team to inform you that ‘‘to protect customer experience, the delivery time change from 1 day to 2 days’’.
Seller_u4iuHHjALXmFK
Thanks for the reply.
I know that we had 1 bag of mail last week which was dispatched on time but wasn’t scanned by Royal Mail until 24 hours later. Our metrics are still good but our account manager did confirm that in those instances, we should get written confirmation from Royal Mail that it was their error and we did dispatch on time.
I’ll send it over to Amazon to make sure this isn’t influencing the messaging they’re applying at the moment. Hopefully it will update again soon.
