Hello ,

Amazon deactivated our seller accounts because of Amazon Pay Account which we are not using it.

When i called them they said Anazon Pay account team deactivated our seller accout then we sent email to amazon pay account team they said they are not able to find my account with provided email.

Even we received email from amazon pay account on same email but still they are replying they are not able to find my email , even we received emails from amazon on same email address.

We are helpless now, i do not know what to do now. They are saying first reinstate amazon pay account then seller account reinstate but we are unable to login our amazon pay account because we did not used it since started.

We are hopeless now. Is there anyone who can help us. Please advise what to do now?

Please help me , i have provided all the proof by email but still not able to login our amazon pay account. Please hel us , it is humble request to Amazon Team.

Thanks and Regards,

Ar-Razzaaq

Hello everyone,

I’m a university student and I’m really in need of some help. Back in January, I created two different Amazon Seller accounts. At the time, my intention wasn’t to start selling right away, but rather to set up the accounts in advance so that when I was ready to sell, I could jump right into action without any delays.

Fast forward to July, I finally completed all the necessary preparations and was ready to start selling, hoping to at least cover my monthly expenses. However, when I logged into my account, I was shocked to see that it had been deactivated months ago. I’m not entirely sure what led to the deactivation, because as I mentioned, I hadn’t logged in for months and hadn’t even listed any products.

One of the accounts was associated with an email address that I’ve since deleted, so I can’t access that email to check what might have gone wrong. I believe any violation probably came from that account, but since I can’t log in, I’m unable to defend myself or even understand what happened.

No matter what I write in my appeals, Amazon has been rejecting them, and what’s most frustrating is that I haven’t been able to find a way to really explain my situation to someone who can help. It feels like this issue, which I’m convinced could be resolved quickly if someone could just review the evidence, has dragged on far too long. I’m still struggling to find anyone who can truly listen and help me sort this out.

If anyone here has advice or has been through something similar, I’d be so grateful for your input. I just want to get this resolved and move forward.

Thank you so much for taking the time to read this, and I appreciate any help you can offer.

Hello.

I have a problem with ''You must update your existing credit card information or add a new credit card to regain full access to this seller account.''

I have two credit cards added to my account. Both are full of money. One is VISA and the other is MASTERCARD.

MASTERCARD is not accepted by any marketplace, it is rejected by all marketplaces, and VISA is accepted by half of the marketplaces. How is it possible that it works in half of the countries and at the same time it does not work in the other half?!?!?!?

For MASTERCARD credit card I am receiving message: ''' Your card was successfully verified in Amazon.de.

Charge method has been updated successfully. View charge methods. '''' But still not accepted by Amazon.

The status for both cards is '' Active''.

Every transaction is successful and it is recorded in bank report for both cards ! It is shown that Amazon take 1 EUR for each transaction. For very transaction is received security code and transaction is confirmed by bank's app.

VISA card is charged more than 15 euro for one day. Is this proof that credit card is working ?!

I have cleared all the history and cookies of the browser. I have used different browsers. The problem is still there and I cannot access my account.

Please help if anyone has had a similar problem.

Now I received a message which say: ''You won't be able to add a card for the next 24 hours for security reasons. Contact customer service if you need further assistance.''

How do you solve such a problem? I do not know what to do more ! Please for help.