Hi , amazon asked DOC from us for the products in hair appliance category. we have uploaded everything but still its got rejected and amazon came back to us with below response ,

Please be informed that we are unable to move forward with the approval process until the following required documentation is provided:

(a) Genuine product images showing:

(4) Name and EU address of importer, distributor or authorized representative (as applicable)

we haven't got any importer , distributor or authorised representative and we just get products direct from manufacturer based outside of EU/UK and we already have our brand details and address on product packaging, However,Amazon is still asking for EU importer or distributor details.

i have created many cases but still getting the same reply as above . any suggestions please?