Fraudulent Drop Shipping Claims Denied SAFET
@Ezra_Amazon
We have incurred over 1500+ fraudulent refunded claims and we are aware that hundreds of other sellers are experiencing the same issue.
A customer orders off ebay / onbuy. The seller then orders on Amazon off us and we deliver it to his customer, not known to us this is happening. Once the parcel is delivered then this seller on ebay is raising an A-Z and getting a full refund.
we have raised these cases dozens of times, but its impacting us to severe - can you help me with getting some resolution on these claims
we are out of pocket on hundreds/thousands of orders that are not being refunded as the items are classed as non returnable
ive filed 143 safe t claims in the past 30 days and only 20 have been accepted!
0 replies
Seller_YcmbvORudT2zm
@Spencer_Amazon @Julia_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Ash_AMZ @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon @Sarah_Amzn
Seller_AJVL4eyKUPo5h
Have you reported it to eBay and Onbay there an ebay seller form you can post in there one the eBay rep might be able to close him down as it is fraud
Seller_XDzJ9YBdCj3SY
Its an absolute joke that Amazon continue to let this happen.
You need to raise this the office of the MD. I'd also suggest contacting the social media team on linkedin with all the order numbers etc. Make sure you have opened a case with seller support first.
Seller_51Trj4jpVFZCy
If you have registered trademark. You can just contact ebay and they remove their listing.
Seller_YcmbvORudT2zm
These fraudsters are selling all manner of products and brands we sell -
They focus on anything that does not require return via amazon policy
GROCERY / PET / BABY
We have over 3000 SKUS all FMCG this is happening to thousands of sellers.
Im asking for a bit of support in trying to get these fraudulent Claims refunded.
Spencer_Amazon
Hello @Seller_YcmbvORudT2zm,
Can you please share any case IDs you have? I am working with a team on this issue.
Regards, Spencer
