Hermes Payment Issues

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Seller_5Uqp2InW5SQTL

Hermes Payment Issues

I use Hermes bulk upload for a small amount of my parcels from amazon. When attempting to pay it keeps stating payment failed. They have released a new website recently however for bulk upload the classic website is still in use until March 28th.
Is anyone having these issues? is this a site wide issue?
Many thanks all

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Seller_taDBgt7LctucW
Most helpful replyThis reply was marked most helpful by the original poster.

So likely to do with the new online payment regulations that came into force today? Lots in the news about it. Perhaps Hermes are slow to catch on.

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Seller_BS5lg2keRs2QO

Likely not related, but i believe Hermes are now called Evri from today.

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Seller_taDBgt7LctucW

Evri parcel late, Evri parcel damaged.

New company motto I believe.

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Seller_5Uqp2InW5SQTL

Bank have confrimed its an issue with Hermes/Evri not requesting second form of approval. Usually this is a code or 3D verfication via banking apps. Believe it is a website issue, but would be greatful if anyone has any further info?

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Seller_5Uqp2InW5SQTL

Yes very fitting motto indeed

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Seller_taDBgt7LctucW
Most helpful replyThis reply was marked most helpful by the original poster.

So likely to do with the new online payment regulations that came into force today? Lots in the news about it. Perhaps Hermes are slow to catch on.

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Seller_5Uqp2InW5SQTL

Bravo, may thanks for this. This may explain why my sales are the lowest in 6 months. Clearly some teething issues. Thanks for your reply very helpful

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