Poor A-Z claim decision without reviewing our appeal
Order ID: 202-1019144-8723552 is returned back by customer with Return Reason: Performance or quality not adequate and Buyer Comment: Straps too short.
Customer obtained pre-paid returns label and returned back goods as you would normally do. Once the goods are returned back, Amazon auto refunded to customer less pre-paid returns label cost.
However, today we were landed with A-Z claim as customer claiming Customer issue: Damaged or defective item, Customer comments: I haven’t received the refund for this.
Amazon then refunded customer pre-paid returns label cost and also gave us ODR. Appeal was denied as well without properly reviewing the the information.
Reappel case# 10973537762.
We have clearly stated the claim is incorrectly made and customer is responsible for pay for returns label cost. Amazon has auto refunded without our involvement as per their policy, then how on earth customer get a refund and we get ODR?
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon please help us review this claim internally.
7 replies
Seller_Fg2fqaWOnEtha
it happens all the time, buyer chooses Damaged or defective item but says that it's the wrong size and I have to pay for the return label. The size is what it says in the listing (I don't sell clothing) but people can't read sometimes.
Seller_RlZVPg3d6ZUGP
Is it a clothing item if the straps are too short?
Seller_p940Jehgj1NWn
In the end the claim was reimbursed reversed.
Seller_H04Prg9Nc0Td4
Just a waste of time, A to Z is a bot team, there is no seller protection in this system, no matter how hard you fight, you will have to give up after a point, there is no seller organization platform, only this forum provides an opportunity to talk, unfortunately it does not have anything beyond that.
Seller_p940Jehgj1NWn
Reappel case# 10973537762.
We have clearly stated the claim is incorrectly made and customer is responsible for pay for returns label cost. Amazon has auto refunded without our involvement as per their policy, then how on earth customer get a refund and we get ODR?
@Julia_Amzn , @Sarah_Amzn , @Ezra_Amazon , @Winston_Amazon , @Spencer_Amazon please help us review this claim internally.
Seller_d8YGbIjNqwFxn
Once the return was receive did you go through the process of issuing a refund and charging the customer the pre paid postage label. This would have issued a zero refund but also closed down the return request to say nothing else was due to be refunded.
