So Frustrated by Seller Support
Just wanted to get it off my chest, Seller Support are just so unhelpful and often seem completely incompetent at best and it is really affecting my health. Personal health, not just my account health.
Scenario 1:
So you get a minor violation and have to go through a lot of back and forth before you just give up and delete the listing.
Then still trying to resolve issues, you’re told you need to relist the product.
You then try to educate seller support that this would cause a violation on the account again.
They respond saying no, you need to relist it. Trust them, this is the way forward. So you do.
BAM. Your account health now has 2 violations and no matter what you say in any messages, it’s like you’re talking to a brick wall “You are not allowed to list this product” - Yes I heard that, but everytime I delete it, you tell me to relist it.
Scenario 2:
You have issues with a parent ASIN.
They troubleshoot for over a week (copy pasting exact responses) eventually tell you to delete it and make a new one.
You do this. New parent has same issue. You follow up with seller support, who reference your original parent ASIN and tell you it doesnt exist.
Cue endless loop of:
“…you told me to recreate, here is the new ASIN, I still have the issue”
SS: “Sorry but the ASIN (original issue parent) doesnt exist. Thank you for contacting Amazon”
I cannot fathom how these people justify their ‘support’ name.
43 replies
Seller_pD4k5nUkDbIgP
I think I am going to join you. I know how you feel, seller support is pointless and a waste of space.
I have had a series of policy violations again over the weekend. Regarding price. I am selling branded products that I buy directly from the brand owner/manufacturer with their full consent. I am selling these products slightly below their recommended retail price. But there is a seller on Amazon that is selling the same product for a few quid, at a price that is 1/4 of the wholesale price. I can’t match that price unless I lose about 20 quid everytime I sell. This seller has only 1 stock for all these products, so it looks like they are trying to get rid of unsold stock. Which is fine, what I object to is that I get the policy violation warning for following the rules.
I contacted SS with evidence that I buy from the brand owner at wholesale price that is 4 times more the price they want me to sell them for and also official evidence of the RRP from the supplier.
I got this infuriating reply:
"We have investigated the listing thoroughly and found the following:
We deactivated your listings because we detected that your listings have errors or violate our policies. You can review and update your price by going to the Fix Price Alerts page under the Pricing tab in Seller Central. Listings that do not adhere to our Marketplace Fair Pricing policy will remain inactive."
I don’t care much about this product, it’s not a best seller, but it’s the principle, my account health is affected and I have done nothing wrong. If they really investigated and even looked at the documents I sent, they would have reached a different decision!
Seller_esvgLzKXw2YAl
You are aware, that when they say this, they don’t mean to relist the ASIN, but to delete the product from your inventory and recreate the SKU?
Badly worded I would agree, but you have misunderstood what they have meant.
Seller_oBcQRxSTugXKz
Theyre ok sometimes. My listing of basically a piece of furniture shows pictires of jewellry when I uploaded pics of furniture. Amazon told me its an issue on their side. Its really unacceptable and is my 3rd listing- hopefully the rest will be easier to list but pretty shocking considering how much in fees they take, they cant even get that right. It is stressful, the whole process should be 100 times easier, god knows what their staff are doing with sellers money.
Seller_oGFKRixtdkjxL
What you have stated isn’t that unusual as far as I can tell, from lots of forum posting over the years. Dealing with SS can really grind you down. First of all it’s not you, it’s definitely them 
Seondly it’s not really SS fault as such, poorly trained, no specified case handler and increasingly very little authority to actually fix issues, (even where they agree with you and acknowledge the problem).
This is Amazon’s ‘culture’ such as it is and that culture is ruthless and dictated by percentages. They (shock) don’t want you contacting SS as SS costs money, hence the bots and DIY approach to fixing issues/copy paste replies - anything to click answered as quickly as possible.
You will get the ‘it is what it is’ responses and the delist and sell elsewhere advice, which is perfectly sound - it shouldn’t be this way, it’s regrettable that this is how the platform’s CS is chararcterised - but that is beyond your control, you’re not at fault. You’re attempting to fix an issue and are stuck in a response trap that a very large, very cumbersome institution has created, and thinks is adequate - a corporate that is seemingly indifferent to the percentage of problems it’s inadequate tech causes.
In reality what you are expecting (contrary to what Amazon attempts to gaslight you into thinking is acceptable) is the default required standard of effective customer service; ie normal service - that your expectation isn’t met and is never going to be met, is however an indicator of exactly how our hosts view and treat us, we’re not really worth the energy.
However you are not alone (take comfort) we’ve raised 5 similar cases due to pricing deactivations and received copy and paste, then varying responses to the same problem, sometimes the responses are contradictory, sometimes an issue can be fixed almost immediately - the outcome is so inconsistent it’s arbitrary - which is indicative of just how ridiculous the level of ‘support’ is. Always remember Amazon thinks this is acceptable, not you
Seller_L8mdOy7rQ2jYg
I agree. I joined (A Newbie) it’s like Amazon fell on their Head with Seller Support. Nearly impossible to do anything I want and seller support with their robotic emails just doesn’t fulfill me with confidence. They are borderline useless
Seller_zSgC5zKFELg5A
Hello @Sharky,
Thank you for reaching out to the Seller Forum Community.
I understand from your post that your ASINs have been taken down.
Would you please help us with the performance notification of your listing removal so that we can help you out in a better way?
Regards,
Nehal
Seller_TIO9SQRrgsB2V
I hear you, most of the time they are a waste of time. Ironically, before I started selling on Amazon I used to get stressed easily - similar to how you described, I’m a born worrier and since selling on Amazon and having had all sorts of these frustrations to deal with it’s calmed me down because I have learned there is nothing to gain from stressing about things I have little or no control over. If one of them is really pushing my buttons I will wait for the initial case to close and open a new one in the hope of getting a more competent person on the other end as more often than not when you get a different person you get a different answer. If it’s really not worth my time I will just kill the listing and move on until the next battle commences.
Don’t let it get the better of you - especially if it is affecting your personal health - it’s not worth it.
Good luck!
Seller_58y2FhNkywdyp
in order to protect your personal health then just accept you can no longer list these products and move them over to other selling sites.
i am often surprised how well things sell over on the bay when they have not sold on amazon.
on the bay i add a 5% promotion which is only payable if the item sells and not like amazon where you pay every time someone clicks on the listing.
the main reason i use amazon is that its much much quicker to list items than other sites.
.
Seller_dl5O35GVF6pBt
Yes I am right with you on this. The are a joke at best. I had listed previously an ornament bought from my supplier. I got a breach of trademark infringement. So got letter from my supplier, saying they authorised me to use there trademark name / brands, I jumped through hoops (very high) I took photos of the ornament showing the barcode on the product, trademark name etc blah proof of invoice purchased from the supplier. Still Nope would not accept it, as said Trademark and the brand name were round the wrong way !/! 
sooo They advised to delete the listing and relist. I tried that nope, I asked for help with it, nope, round and round the merry go round. I gave up took the defect in account health and cried in the corner for a while. Dusted myself off and realised Amazon Seller Support is out to make our life as miserable as possible.
Recently had several compliance for dog toys , they are telling me the are childrens toys and dont meet compliance… They are closed listings in my inventory too. 
Then had some disinfectant removed as it said I breached the permitted products and that it was for professional use only. WTF Ive listed against that barcode since year blonk … loosing the will here too. Definately loose the word ‘support’ more like make your life hell
Seller_7VbclcPFFRTnc
you wait until the new forum comes into action and many of the current forum members stop posting - it’ll mainly be down to SS to deal with these problems !
