Why i can not apply for GTIN emeption even though i obtain the brand authority?

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Seller_jIKYFuy3Y83T5

Why i can not apply for GTIN emeption even though i obtain the brand authority?

I tried to find the entrance of the GTIN/UPC exemption, but i failed. And after i open a case, the support team told that my brand and category must have a product ID to upload the listing. Then i inquire the brand owner, they told me they can use the exact same brand and category to upload the listings. Why this is happening and how to fix it?

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Emma_Amazon

Hello @Seller_jIKYFuy3Y83T5,

Emma here from Amazon, welcome to the Forums!

Did you follow the steps on this help page: List products that do not have a GTIN (UPC, EAN, JAN, or ISBN)?

Please note that the link "apply for a UPC Exemption" is guiding to a page that was deprecated. Please follow the step by step guide below.

Do you get an error code when trying to get the exemption, if yes which one?

Best Regards

Emma

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