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Read onlyI’m experiencing an issue with two of my private label FBM listings. Although both listings are approved in the Electronics category and I’m consistently receiving orders, the Buy Box remains suppressed and shows as "Not Eligible."
All account health and performance metrics are in perfect standing. There are no policy violations, and my pricing is competitive. Despite following all best practices, the Buy Box eligibility status hasn't changed.
I’ve already opened a case regarding this issue (Case ID: 17470250411), but I am yet to receive a resolution. This issue is impacting sales, and I would really appreciate any urgent help or insights from the community or Amazon support.
Please help urgently!
@Rose_Amazon @Danny_Amazon @Jameson_Amazon @Manny_Amazon @Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon
Hello @Seller_wQmeY7yzn12fJ,
Thank you for reaching out with your concerns with your Featured Offer Eligibility. I have reviewed your Case and at this time you are likely not eligible for the Featured Offer dude to your Account Health. Please review your Account Health Dashboard to see what you need to improve on. Thank you for your understanding.
-Glenn