INR Due To Amazon's Damaging Message

This May Help If You Are Also A Victim Of Amazon’s Message Promoting Scammers & Fraud:

I received an outrageous amount of messages which eventually prompted me to close my Amazon account. Every message was an INR for all orders posted on dates between 19th Mar - 3rd April. all different posting methods some tracked smaller value orders on either 1st or 2nd class large letters. Then I discovered that for reasons unknown Amazon had sent out damning messages to customers, saying we are sorry your item has been delayed, you could wait another few days or get a refund?? (When on the tracked mail it had quite obviously been delivered) I am still now receiving messages from orders posted back in Feb & beginning of March, I am no longer selling as the loss occurred with all these refunds was too much for my business to handle,I have now sent this email to 4 of my INR customers and they have all suddenly remembered that they did receive after all?? If anyone is experiencing the same you may want to try this it appears to be working for me anyway.
The XXXX is currently offline due to coronavirus, I am unsure at present when or even if they will reopen. However I have tracked your package and it was delivered to your home address, as stated on your Amazon account, if you can check that this is the correct address for your deliveries, if it is, I will take the matter up with Royal Mail, they will contact you for verification that you did not receive, as according to their business tracker it was delivered successfully, but they are also aware that Amazon has mistakingly send out 100’s of messages to a lot of customers apologising that their package has been delayed, when it hasn’t been delayed, which has prompted an influx of customer contact for many sellers and has also resulted in compensation claims for Royal Mail, which they are unwilling to pay as the packages were delivered on time, so they are asking all Amazon sellers to check with the customer that their address on Amazon is correct and if so they are investigating the claims fully, so if you could please confirm the address on Amazon is correct, I will then be able to pass your information onto them.
I look forward to your reply, I will, of course, get authorisation to refund you from xxxx, while Royal Mail does their own investigation.
But in order to claim this back from Royal Mail, I will need this confirmation from you to proceed
Apologies for any inconvenience caused.**
Regards
I hope everyone is well, not sure if Amazon will be happy with this message, but hey if it saves paying out for false INR claims, so be it, and you can then get an indication of which ones are genuine, and it was their damaging message that prompted these INR claims.