I am in total confusion right now. I just got an email from kyc-drtax-verification@amazon.co.uk saying that my account has been deactivated due to unable to verify the document I submitted for VAT establishment requirement.

I got an email requesting for VAT establishment verification 2 months ago. I submitted the exact documents they requested. Shortly after that, they asked for more documents, which I provided. Then they asked for more and more and more, of which I provided.

Fast forward to today, after several submissions of valid documents, I got an email saying my account has been deactivated because they were unable to verify my tax document.

I am UK resident, but not VAT registered and I have been selling on this platform for years and this is what I get after all these years.

My payment has been held and my active offers has been deactivated and I am totally confused.

Below is the email I received:

Any help/advice will be appreciated.

Note: I haven't submitted an appeal and I don't know what to include in the appeal if I am to submit one.

"Hello,

Thank you for your submission. Based on a review of your account and the information provided, we have concluded that we cannot verify the Value-Added Tax (VAT) establishment of the business in your selling account.

As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did this happen?

The document that you provided is not acceptable for verification.

How does this impact my account access and account funds?

While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, you can request them after A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate(@)amazon/co/uk if you have questions about funds.

What should I do if I have items stored in an Amazon fulfilment center?

You have 30 days from the time we first informed you that your account failed verification, to create a removal order if you have any items stored in any Amazon fulfilment center. To view your inventory, go to Seller Central:

You can choose to dispose of this inventory or have it returned to you. If you do not create a removal order within 30 days, we will dispose off your inventory and you will be debited the standard removal fees.

Has your account been deactivated in error?

Within 30 days, if you wish to appeal this decision, email kyc-drtax-verification(@)amazon.co.uk. You may be required to provide additional information and documents during an appeal process.

We’re here to help

For more information, go to "UK VOEC: Determination of Establishment":

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

Amazon Services Europe"

@Simon_Amazon