How do I resend an order?
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Seller_9GarW5YXbN4Fq

How do I resend an order?

Hi, new to FBA so sorry if its been asked before but I just can’t find an answer.
Customer has contacted us to say his item is faulty. I’m happy to send a replacement but can’t work out how to do it through FBA, and I can’t send it direct as the customers address etc isn’t showing.
Thanks in advance for any help.

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Seller_7VbclcPFFRTnc
In reply to: Seller_9GarW5YXbN4Fq’s post

you need to direct the customer to amazon as its FBA - you shouldn’t be dealing with the queries or sending replacements

tell the customer to contact customer support

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Seller_DTufFoxJuMU0M
In reply to: Seller_9GarW5YXbN4Fq’s post

If it was purchased through FBA then you need to tell the customer to contact Amazon and they will sort it out.

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