Compliance documents and images - listing removed

Hi all,

I’ve got 5 products now that Amazon have removed and they say I need to submit:

(a) Genuine product images or packaging that shows the address where the brand can be contacted.

(b) EC Declaration of Conformity (This document can be obtained from the brand owner, EU importer or EU authorized representative) in line with applicable directives:

I have sent these to Amazon but they just send me the same email back. I have opened cases and tried to get help as to what is wrong with my certificate and pictures but they just send same email.

Has anyone had this problem and knows how to solve it. My products actually do not need these and I have explained that to amazon but got no where so now I’m trying to do what they want as I have the document but it’s from my manufacturer and not my own brand. But I have read that should be okay?

Any help would be greatly appreciated?

This is the full email I get and keep getting.

Hello from Amazon Selling Partner Support,

We will not be able to approve the reinstatement of the ASIN $$$$$ until the required documentation listed below for the UK marketplace has been reviewed and approved by us.

Reply to this case with the following documents for review:

(a) Genuine product images or packaging that shows (1) CE marking, (2) Brand owner’s name or registered trademark, (3) the model number and (4) the address where the brand can be contacted.

(b) EC Declaration of Conformity (This document can be obtained from the brand owner, EU importer or EU authorized representative) in line with applicable directives:

                                         - Electromagnetic Compatibility Directive (EMC) 2014/30/EU
                                         - Restriction of Hazardous Substances Directive (RoHS) 2011/65/EU
                                         - Low Voltage Directive (LVD) 2014/35/EU
                                         - Radio Equipment Directive (RED)  2014/53/EU

**Please note that we can not accept Certificates of Conformity from Testing Laboratories as a replacement of the Declaration of Conformity that is a mandatory requirement for this product type.

***For more information about the EC Declaration of Conformity please access the following link: https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_en.htm

By applying to list these products, you certify that all materials you submit in conjunction with your application are true, authentic, and accurate. If you do not submit the documents requested, it might affect your ability to list these products.

We appreciate your cooperation in this important matter.

Best Regards,

Cardei R.