ASIN incorrectly classified as adult product. Please help
My top 2 ASINs were incorrectly classified as adult item.I've opened two cases and still has not been resolved for 7 days. I've lost lots of sales and impact my business very badly. It is evident that my product does not fall under the adult category, and I would appreciate your assistance in resolving this misclassification promptly.
Thank you for your support and time.
Case id: 17879023381
Case id: 17878203011
19 replies
Seller_LVZcgxAgZ2xBv
What is the item?
Is it something that people use as an adult item, even if the description doesn't explicitly say, such as a pair of "novelty handcuffs" with pink fur trim?
Seller_LVZcgxAgZ2xBv
OK, I have to ask ... is it a human-sized harness for cats? Is it racy? Does the title, description, or branding contain anything that could be misconstrued?
As you likely know, there are "dog collars" that are actually not intended for dogs on Amazon. Start typing "dog collar for hu-" in the Amazon search window and you will see some of the auto-populated search terms that are popular.
Glenn_Amazon
Hi there @Seller_lI5RSAF3GVRsF,
I'm sorry you have had difficulties with your products. I've reviewed your cases and at this time they are with the correct teams to investigate and adjust the adult status of these products. Please wait as the the team completes their investigation. If the case is closed and you are still having issues with these ASINs please feel free tor each out to me again here and I will escalate where possible. Thank you for your understanding.
-Glenn
Seller_I6qf7tyRPVqiY
Hi!
Have you resolved this issue? I'm now experiencing the exact same problem as you and have been waiting for five days and still no reply.
Glenn_Amazon
Greetings everyone,
We’re aware of a technical issue impacting search visibility on some products and are working to resolve it as soon as possible. We apologize for any inconvenience this may have caused and appreciate your continued patience.
Thank you for your understanding.
-Glenn
Glenn_Amazon
Hello everyone,
Thank you for your patience. At this time the technical issue impacting search visibility on some products should be resolved in full. If you are still having issues with your product please provide your details (ASIN/Case ID/Etc.) and I will investigate further. Thank you for your understanding.
-Glenn
