more amazon refunds without checking appeal and evidence!!

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_UVkuLHPb26aRx

more amazon refunds without checking appeal and evidence!!

Buyer opened up an A-Z claim stating he had not received the item. We responded with FULL evidence including a picture of the house, buyer holding the parcel and his signature and Amazon still issued refund under the A-Z guarantee!!! How is this even possible!? We reported the buyer to Amazon for defrauding us and have not heard a single thing back and Amazon say we can no longer appeal.

23 views
4 replies
00
Reply
0 replies
user profile
Seller_LrOi5Val3Iifg

not much else you can do except send a letter before action to amazon and then take them to small claims court.

00
user profile
Jona_Amazon

Hi @Seller_UVkuLHPb26aRx,

could you please share the order ID, so I can review your claim?

Best,

Jona

10
Follow this discussion to be notified of new activity