Stock has become distributor damaged

Amazon have suddenly moved 9 units my stock to distributor damaged.

30 units were delivered to the FC in December last year.

It is difficult to believe that 9 units were damaged on arrival but not sufficiently to be noticed at the time. I was then fortunate enough that the first 21 units to be sold were the non damaged ones.

I have had lots of tries with seller support on the phone and by email but they won’t help.

They keep asking for the shipment number. When I give it to them the tell me they will not reimburse me as it was not a partnered carrier.

In one case they wrote and asked for the shipment number and I thought, I am not falling for that again, so I said I won’t tell you as you will then reply telling me it was not a partnered carrier.

They wrote back and said we will close this case until you tell us the shipment number.

I gave it.

They wrote back and told me they will not reimburse me as it was not a partnered carrier.

I bet there was a lot of laughter amongst them all when they sent that reply.