Hi everyone,

I wanted to give you an update, but I’m still quite worried. One of our pallets has finally moved to "receiving" status, which is a relief, but the second pallet is still missing, and it’s been weeks now. What’s more frustrating is that despite reaching out multiple times, Amazon support still hasn’t responded to my query about both pallets.

I understand things can take time, but the silence from Amazon’s side is really unsettling, especially when this affects our stock and business. Has anyone else experienced this kind of delay in getting a response? Any advice would be appreciated.

I’m hopeful the second pallet will be updated soon, but the lack of communication is worrying.

Thanks again for your support!

Hi everyone,

We need new insights about our problem with the size name correction in one of our parentages. We were unable to update the size name of the 2 childs despite doing the following steps.

Partial update, Full update, delete-relist, multiple cases, Breaking Parentage and creating a new one

Another level of incompetence from Amazon: we booked a pallet on Monday 21st for collection Wednesday 23rd. By Monday afternoon (21st), before we had even finished stacking the pallet and it was in our warehouse, the shipment on Amazon was showing as "Receiving" and some of the items had been "checked in" as received by Amazon.

I phoned Amazon, they said they will pass this on the the relevant team, and of course we get an email back the the standard garbage "This pallet is still receiving so you can not open a case until they have finished checking it off".

How are they checking items into the warehouse? What pallet and whose pallet are they checking in under our name? When our pallet actually arrives a few days from now, will this cause issues as its showing they have already received the pallet?

I phoned Amazon again and of course I get the same nonsense reply that the pallet is being checked in and I can track the progress on our account.

How can one company be so incompetent?