I know this is an old issue that whas been discussed many times on the forum and I am sorry to rake it up again.

I was very clearly told via seller support (so it must be right!!) that the Evri labels taht are offered in the buy shipping modual are accepted at Evri drop off points. On my system they are not.

The actual reply fro SS was: Amazon answer: If you want to use Amazon’s negotiated Evri drop-off rates and begin purchasing shipping service levels immediately, no additional setup is required. You will be able to see the delivery options in Buy Shipping. If you are using this option, you have to drop off your seller-fulfilled orders at a Evri Parcel Shop.

I have checked and double checked all my onboarding and shipping settings but still I can only print 'collection' evri labels.

Is anyone able to use the buy shipping process to purchase Evri labels that can be accepted at a drop off shop?

If any Amazon mods would like to take a look at this please dont be shy

Thanks

I have a SFP account. Within my account I have the option to buy shipping. More often than not, due to the items that I ship I use the DPD option. However there are occasions when using the buy shipping Evri option would work better for my business.

As recently as Jan this year the Evri labels purchased via buy shipping were only valid for 'collections' not drop off at an Evri collection point. The Evri drop off points can not scan the labels provided by Amazon. I dont use Evri enough to warrant a collection.

I raised this with Amazon who have recently ( 7 days ago) told me that the Evri labels that are now provided via the buy shipping option are now suitable for use at drop off points. Frankly I don't trust the information that Seller support has given me. I dont think they are deliberately giving me the wrong information I am not sure they have really understood the question.

Their answer was clear. " If you are using this option, you have to drop off your seller-fulfilled orders at a Evri Parcel Shop."

Is anyone out there using the buy shipping option to print Evri Labels that are taken to and accepted at an Evri drop of point?

Thanks

Bought a couple of Evri postage lables from Buy Shipping by mistake, clicked on the 'refund purchased delivery label' button but still have not been refunded after three weeks. Whenever I've had to do this for Royal Mail labels the refund comes through much faster. Should I be doing something else to get my Evri refunds?