I am a new FBM handmade and custom seller. I have my store level handling time set at 1 day. On the SKU level I have 2 days handling time.
Overnight I received an email from Amazon saying “You are now eligible to offer Premium Shipping options on your seller-fulfilled orders.”
I got my first and only custom order so far today 6/14 at 12:48pm for a second day delivery. The email said “Your customer is expecting this to ship by 06/14/2025.” Thankfully I was in my studio and able to scramble to make the custom order and get it to the UPS store in time. However, I need to get this fixed for future orders.
Amazon’s Premium Shipping program policy says “Minimum handling times for Premium shipping orders with 1- and 2-day promises that are received before your order cut-off time, you must ship these out the same day they are received (same -day handling time).”
Seller Support isn’t really understanding the issue. Is there somewhere I can un-enroll from this program? I do not want to ship late due to unrealistic same day shipping times.
Under Shipping templates, two day delivery is checked and grayed out - I cannot uncheck this option. Under Order Fulfillment Settings Premium Ship Options is defaulted to 2 PM and I cannot change this either.