Hi!

I've been trying to resolve this on my own for ages now, and I've lost a lot of hair over it. It's driving me mad.

My account was suspended at some point in February while I was on holiday. Before going, I had just finalized all the steps and had gotten my account to where I would have been able to start listing products etc. But having run out of time, I wanted to start doing this after my return.

Yet, when I returned, my account was deactivated. A reason was not provided, but I was prompted to provide:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

I provided both to any degree possible. I even got a new mobile phone contract just to get another bill with my name and address on it. But to no avail. I am still looking at this message:

"Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to verify the documents that you provided.

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed including corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?

To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

We're here to help

For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":

https://sellercentral.amazon.co.uk/gp/help/201190440

If you have questions about our policies or the required information, you can contact us:

https://sellercentral.amazon.co.uk/cu/contact-us

What happens if I do not send the required information?

If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?

If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

Your explanation should include the following information:

-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement

-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon." (non Amazon URLS removed)

Note that my account health is perfect, because I have not yet sold or even listed a single product on Amazon at this point. I have made repeated attempts to find out why my account was deactivated. "Section 3 of the Amazon Services Europe Business Solutions Agreement" does not list anything I could have possibly violated - but at the same time, I cannot prove the negative, that I have not violated it. It's like trying to prove unicorns don't exist, it's almost impossible.

In the Amazon seller app on my phone, I saw something about an allegation of me having multiple accounts, but which other accounts besides this one I supposedly have was also not listed. I therefore denied knowing anything of "the other account" (whatever account that's supposed to be) but that attempt was also denied by Amazon.

It is very clear to me that I am dealing exclusively with an AI system that is glitching and not equiped to handle what it is being asked to do. It's extremely frustrating and it feels like being treated as something less than human. The call feature does not work for me, as it does not work for so many others. I don't know if it even works for anybody, to be honest.

I have thought about writing that "declaration" that my account has in fact not violated section 3 of the Amazon Services Europe Business Solutions Agreement. But I don't see what good that would do under the current circumstances. It's like tilting at windmills.

I need help. If anybody could offer me any kind of advice about what to do or how to reach anybody that would be able to help in resolving my situation, I would be forever in your debt. If I should provide any additional information, I would be happy to do so.

Thanks and best regards,

J