Buyer" Package didn't arrive: Request a replacement item"

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Seller_lVkKJwIVxg4Iz

Buyer" Package didn't arrive: Request a replacement item"

Hi i received a message from a customer requesting a replacement. He included this Message "Order says customer changed address. I didn't change the delivery address"

Clearly I didn't change the address.. only he would have the tracking information unless someone else has access to his account. But either way.

I purchased shipping thru Amazon.

Hereare the details. What should I do?

Thu, Oct 10, 2024, 6:41 AM PDT

Williston VT US

Customer requested forward to new address

Thu, Oct 10, 2024, 5:24 AM PDT

Williston VT US

Package arrived at a carrier facility.

Tue, Oct 8, 2024, 9:31 PM PDT

Memphis TN US

Package arrived at a carrier facility.

Tue, Oct 8, 2024, 5:30 PM PDT

Homewood AL US

Package left the carrier facility.

Tue Oct 8, 2024, 3:58 PM PDT

Homewood AL US

Carrier received the package.

Tue, Oct 8, 2024, 12:48 PM PDT

Package left the shipper facility

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1 reply
Tags:A to Z Claims, Buyer messages, Customer, Refunds, Return shipment
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Danny_Amazon

Thanks for ensuring this issue was surfaced here on the forums, @Seller_lVkKJwIVxg4Iz. Please see my comment in your other thread on this same situation as I'll have to close this one out as a duplicate per our Community Guidelines!

I appreciate your understanding,

Danny

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