@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x

The previous version of Message Centre would tell us if a customer has chosen to Block messages from sellers, so, we used the work around.

Approx 25% of all our messages we send to customers would be 'blocked by customer'.

However, with this new version it no longer tells us if the customer has chosen to block messages.

So my question to the moderators is:

Without having to send every message via the work around method, has Amazon slipped up here and forgotten to include in the new design the message to advise sellers the message is blocked?

Anyone else thought the same?

Such a frustrating message system.

There is little point me sending every message via the Message centre AND via the work around otherwise this is just going to annoy customer that we are sending duplicate messages!

Thanks

Hi everyone,

I'm facing an issue with my brand that I hope someone can help me with. I recently enrolled my brand in the Amazon Brand Registry and received confirmation of the successful registration. However, despite this, my brand is not appearing in my Brand Registry account, and I think either my account has been removed from the brand or there has been a glitch within the system.

I am the registered owner of the brand, with a valid trademark, but I seem to have lost access to manage and protect my brand on Amazon. This is hindering my ability to perform necessary brand management tasks.

I've contacted Amazon Brand Registry Support and provided all the relevant details and documentation, but the issue remains unresolved.

Has anyone else experienced a similar issue? If so, how did you manage to resolve it? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Hi

We are seeing an increase in Buyer fraud, where the buyer states the order has not been received. The parcels are sent with a signature. The Tracking shows delivered, and the GPS shows delivery to the address. The picture shows the door open and the parcel in view on the tracking.

Whilst the buyers appear to be unique in each case, we believe are from a common source, most likely a drop shipper from another sales platform.

We are reporting Buyer each time on the Account Health page, Is anyone else seeing this?