VTR calculations, what am I missing here?

Hello from Amazon Selling Partner Support. My name is Rod, how may I help you today?

The following items are not included in the VTR calculation:

Domestic items delivered by carrier/delivery service provider not integrated with Amazon

Domestic items delivered with untracked delivery services/delivery methods

Digital products, e.g. audio book

Rodymel: I understand your concern and I will personally attend to your matter and assure you to provide you quality service.

Me: If I buy 1st class stamps at Post Office it will be not included in the VTR calculation

Rodymel: i SEE

I see*

in regards with VTR please see this reference

https://sellercentral-europe.amazon.com…(See full link)

Me: Please answer the question yes or no

Rodymel: Using a carrier that is not integrated by Amazon will result in an invalid tracking ID, as Amazon will not receive updated tracking status of the package.

Me: Amazon policy

The following items are not included in the VTR calculation:

Domestic items delivered by carrier/delivery service provider not integrated with Amazon

Domestic items delivered with untracked delivery services/delivery methods

Rodymel: Tracking numbers are only considered valid if they have at least one carrier scan recorded by Amazon.

Me: I have bought postage service thru Amazon delivery service. The parcel have been scaned by carrier but not delivered or not signed and it says it is invalid tracking

Rodymel: May I place this chat on hold for 1-2 minutes while I check on your account?

Me: I already got the answer if no delivery confirmation the shipment will be count invalid.

Does not mate what you bought shipment label thru Amazon delivery service.

Rodymel: Thank you for waiting

it shows here

Sellers are encouraged to use carriers from the following lists to deliver their packages as these carriers provide real-time tracking status to Amazon. This helps reduce buyer contacts and improve seller feedback ratings. The following carriers are integrated with Amazon: AAA Cooper, ABG, Adrexo, Alljoy, AO, Aolde, Aoluk, Arrow, Arrow UK, AT Post, Australia Post, Belgian Post, Bestbuy, BJS, Bluedart, BRT, Celeritas, Centex, China Post, Chronopost, Cititran, CNE Express, City Link Coliposte, Colissimo, Correos, Correos Express, CTT Express, DBSA, DB-Schenker, Delhivery, Deutsche Post, DHL, DHL Ecommerce, DHL Home Delivery, DHL DE, DHL HB, DHL NL, DHL Parcel, DHL US, DPD, DPD DE, DPD FR, DPD UK, DPGM, DSV, Dtdc, DX Freight, Emirates Post, Energo , Energos, Envialia, Estafeta, Estes Express, Fastway, FDXG, Fedex, Fedex Freight, Firstmile, Furdeco, Gati, Gel, GEL Express, Geodis, GlS, GlS ES, GlS IT, Hermes, Hermes Einrichtungs Service, Hermes UK, Hmshb, Home Logistics, ICC, IDS, India Post, Janio, Japan Post, JCEX, JP Express, Katolec, KNA, Kuehne Nagel, La Poste, MRW, Nexive, Ninjavan, NL Post, Panther, Parcel Force, Pilot Freight, PLTA, Poste Italiane, Q Express, Q Xpress, R+L Carriers, Raben, RBNA, Rhenus, Rieck, Roadrunner, Royal Mail, RPDA, SAIA, SDA, SEFL, Seino, Seur, SF Express, SFC, Singapore Post, Speedex, Startrack, SWA, Teleflora, Tipsa, TNT, TNT IT, TNT NL, TNT UK, TNTA, Tourline Express, Tuffnells, UPS, UPS Freight, USPS, VIR, Vnlin, Wanbang, Watkins, WINIT, XPO, XDP, Yamato, Yanwen, YDH, Yellow Freight, Yodel, Yun Express, Yurtici, 4PX

Rodymel: Okay

Best Practices to Successfully Upload Tracking Information

Tracking number – Verify:

You entered the tracking number correctly.

You did not leave the tracking information blank.

You did not enter special characters (such as punctuation), which our system cannot recognise in the tracking information.

Carrier Name – Verify:

You selected a carrier from the drop-down menu in the Manage Orders page.

Confirm multiple order dispatches with feeds

You entered the concrete carrier name

If the carrier name is misspelled, entered in a different language or contains any extra words, the tracking will be marked as invalid.

The carrier name you entered is associated with the tracking number you entered

For example, if you use DHL to deliver a package, but enter ‘FedEx’ as the carrier name, the tracking will be marked as invalid.

You are using a carrier that is integrated with Amazon.

Dispatch confirmation and Update:

Make sure to confirm/update the tracking information before the order is delivered.

If the tracking information is confirmed/updated after the order is delivered, that means the buyer was not able to track the order. This is not useful to the buyer, and the order will not count

Me: This service bought using BUY SHIPPING button on amazon seller center

Rodymel: just make sure it is included on the list of valid carriers

Me: Action on parcel 1

Print packing slip

Ship date

Thu, 25 Mar 2021

Shipping Carrier

Royal Mail

Tracking ID

KB580032913GB

Shipping service

Royal Mail Signed For 2nd Class Letter

Delivery label purchase

Package type:

Package

Dimensions (LWH):

18.0 x 13.0 x 0.5 CM

Package weight:

0.0 KG 22.0 G

Shipping Label :

£2.06

Total shipping cost :

£2.06

We’ve got it

Tracking no. KB580032913GB

Your item has been posted at a Post Office. As you’ve used our Royal Mail Signed For service, the next update you’ll see is after we’ve attempted to deliver to the recipient.

Rodymel: I understand

just make sure to follow this guidelines

https://sellercentral-europe.amazon.com…(See full link)

Me: This order Std UK Dom_1 29/03/2021 KB580032913GB

is invalid because not update that parcel delivered

What information is missing? when you buy shipping thru Amazon