Dear Amazon UK Verification Team,

We are a verified seller from India with a successful track record of selling on Amazon UK for several years. However, we are encountering unnecessary challenges in completing the KYC verification process. Despite strictly following Amazon’s guidelines and using an Amazon-approved Payment Service Provider (PSP), our Welcome Letter and Bank Statement are being rejected.

As global sellers, maintaining a UK virtual account is essential for verification and seamless business operations. The submitted documents clearly demonstrate the legitimate transfer of funds from our GBP virtual account to our INR physical bank account. It is highly frustrating and confusing that documents provided through Amazon’s approved PSP are being questioned.

We kindly request your urgent assistance in resolving this issue promptly. This is a procedural matter that should not require undue delays, especially when all submitted documentation adheres to Amazon’s prescribed verification standards.

Your immediate attention to this matter would greatly support us in maintaining our operations and fulfilling our obligations as a global seller on your platform.

Looking forward to your swift response.

I changed my bank account and was asked to verify the account with a statement or letter but for some reason amazon doesn't accept the documentation I provide and my account has been deactivated over this simple verification issue.

The error says 'This type of bank account document is not acceptable'. The document I provide includes all the relevant information asked by Amazon.

I'm an Irish seller with an Irish bank account. It looks like Amazon only accept bank statements from United Kingdom, Austria, France, Germany, or the US and only banks supported by Amazon currency converter for Sellers are accepted. So my bank isn't in that list of countries and it most likely is not one of Amazon's supported currency converter banks, so all advice on how I can solve this would be greatly appreciated.

Finally, Amazon US just asked me to verify my bank account and I used the same Irish bank statement and they accepted it, so there really is no reason for Amazon UK not to verify my account.

I recognise that Amazon is doing everything they can to combat fraud but in this instance their process has negatively impacted a genuine seller.

Could you kindly help me resolve, what should be a simple bank account verification issue? Thank you

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH

Can anyone from Amazon or all you kind experts help me please!

I am trying to verify my UK/EU selling account for over 6 months now and I can't get my head around as to what I am doing wrong.

Verification team are requesting "A scanned copy of a bank statement or bank letter" for the current account. I have provided my bank statement but it was rejected I THINK due to the account number has got **** in it. For Example 12345****, which was acceptable.

I then gone to the bank and obtain certified bank letter which has everything they have requested for, i,e Account number, IBAN number, Company address, Letter date, Bank stamp, Bank account manager signature. IT WAS SCANNED COPY AS WELL.

I have no idea why they have rejected that. I have double check the company address on the letter, it is exactly matching the address on Amazon account.

Can someone from the Amazon team or experts help me as what I am doing wrong?

Following is the email from Amazon team

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Hello,

We recently requested you to provide bank statement or bank letter. However, you provided us with bank letter which is not acceptable.

What happens if I do not send the required document?

If you do not provide the requested documents your Amazon UK or Amazon European store’s account verification may be impacted.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

If you have any open orders, ship them to avoid further impact to your account.

What documents do I need to provide?

-- A scanned copy of a bank statement or bank letter for the account currently entered as a deposit method in Seller Central: account number ending in 01.

What happens if I do not send the required document?

If you do not provide the requested documents your Amazon UK or Amazon European store’s account verification may be impacted.

How do I submit the required document?

To continue with your account verification, complete the following steps to provide the requested document:

1. Go to the "Identity information" section of Seller Central:

https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard

2. Follow the prompts to upload the required document.

3. Click "Save", and then click "Submit for verification".

Once you have upload this document, we will continue with your verification.

We're here to help

If you have any questions, you can contact us at any time:

https://sellercentral-europe.amazon.com/help/hub/support

The Amazon Payments team

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