Order Number: 206-0489901-4368319
Merchandise amount: GBP 531.14
Date of claim: 28 August 2024
[Moderator Edit (Sarah_Amz): personal data removed]
Proof of delivery:
Delivery Date: 2024/8/22
Delivery date as specified by Amazon: 2024/8/22
From the logistics website, the order was delivered on the specified delivery date.
And now the buyer just filed an A-to-Z claim to get an easy refund, costing us £531.14. The buyer got the item for free.
I have contacted the buyer to ask him to return the parcel but he has not responded in any way.
This is a scammer and so is Amazon, not scrutinised at all. I submitted a complaint and the response from Amazon was ‘We reviewed all the information and decided that the evidence you provided was not sufficient to prove that the order was delivered.’ However in the previous response, ‘In this case, the tracking information showed delivery, but the buyer did not receive the package. Since you provided sufficient information to prove that the buyer actually received the order, we will not count this claim against your order defect rate.’
Obviously both Amazon and the buyer know that the parcel was indeed delivered, but with neither of them acknowledging it, what confidence do we have in continuing to sell on Amazon Mall?
