Account Reactivation - No Policy Violations to Appeal
My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.
Account Reactivation - No Policy Violations to Appeal
My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.
0 replies
Seller_d8YGbIjNqwFxn
Did you have violations previously which have now been resolved?
To resolve this I would skip past seller support now.
Firstly try emailing the Managing Director Email to ask them to reactivate your account stating that you have no policy violations.
If that doesn't work then try using Mediation. You do have to commit to paying money to use Mediation but often cases are resolved before a fee is payable.
Seller_OEDVdWsBcOicO
Should I just setup a new account?
This account was created in 2014 and not used.
The only problem is all my details are the same.
Ash_AMZ
Hello @Seller_OEDVdWsBcOicO,
Ash here to assist. It has been understood that you need help to reactivate your account where appeal path is disabled. We apologize for the inconvenience this has caused you.
To help you better, I will contact our internal team for a second review on your case. Once the review is completed, you will get notified on the performance notification.
Please comment here if you have more questions. Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Account Reactivation - No Policy Violations to Appeal
My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.
Account Reactivation - No Policy Violations to Appeal
My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.
Account Reactivation - No Policy Violations to Appeal
My account is deactivated and I am trying to reactivate it, the links take me to the account health reactivation page where there are no policies to address when I try to contact support they tell me I can not raise support requests for this and I have to appeal the violations / cases on the reactivation page but I have nothing there.
0 replies
0 replies
Seller_d8YGbIjNqwFxn
Did you have violations previously which have now been resolved?
To resolve this I would skip past seller support now.
Firstly try emailing the Managing Director Email to ask them to reactivate your account stating that you have no policy violations.
If that doesn't work then try using Mediation. You do have to commit to paying money to use Mediation but often cases are resolved before a fee is payable.
Seller_OEDVdWsBcOicO
Should I just setup a new account?
This account was created in 2014 and not used.
The only problem is all my details are the same.
Ash_AMZ
Hello @Seller_OEDVdWsBcOicO,
Ash here to assist. It has been understood that you need help to reactivate your account where appeal path is disabled. We apologize for the inconvenience this has caused you.
To help you better, I will contact our internal team for a second review on your case. Once the review is completed, you will get notified on the performance notification.
Please comment here if you have more questions. Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_d8YGbIjNqwFxn
Did you have violations previously which have now been resolved?
To resolve this I would skip past seller support now.
Firstly try emailing the Managing Director Email to ask them to reactivate your account stating that you have no policy violations.
If that doesn't work then try using Mediation. You do have to commit to paying money to use Mediation but often cases are resolved before a fee is payable.
Seller_d8YGbIjNqwFxn
Did you have violations previously which have now been resolved?
To resolve this I would skip past seller support now.
Firstly try emailing the Managing Director Email to ask them to reactivate your account stating that you have no policy violations.
If that doesn't work then try using Mediation. You do have to commit to paying money to use Mediation but often cases are resolved before a fee is payable.
Seller_OEDVdWsBcOicO
Should I just setup a new account?
This account was created in 2014 and not used.
The only problem is all my details are the same.
Seller_OEDVdWsBcOicO
Should I just setup a new account?
This account was created in 2014 and not used.
The only problem is all my details are the same.
Ash_AMZ
Hello @Seller_OEDVdWsBcOicO,
Ash here to assist. It has been understood that you need help to reactivate your account where appeal path is disabled. We apologize for the inconvenience this has caused you.
To help you better, I will contact our internal team for a second review on your case. Once the review is completed, you will get notified on the performance notification.
Please comment here if you have more questions. Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Seller_OEDVdWsBcOicO,
Ash here to assist. It has been understood that you need help to reactivate your account where appeal path is disabled. We apologize for the inconvenience this has caused you.
To help you better, I will contact our internal team for a second review on your case. Once the review is completed, you will get notified on the performance notification.
Please comment here if you have more questions. Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
