A-Z Claim issue
Hi,
Has anyone been experiencing a-z claim issues were Amazon just close the claim and apply defect on your a-z claim. I have tracking for all the orders but amazon ignores this and close the claims.
Anyone have any solutions
0 replies
Seller_DTufFoxJuMU0M
tracking is not enough to win an a-z, you generally need a signature.
And even at that I doubt you’d win - on Amazon if the customer says it didn’t arrive then it didn’t
You could try to appeal it, but don’t get your hopes up
Seller_DROodOAYHftnc
Just look at the number of threads about A-z s !!
Seller_77IcbQKVGdZo0
Yes this happens all the time.
Have you tried appealing the A-Z stating that the tracking shows delivered? If you haven’t then do so as you have nothing to lose.
You do though state that you have tracking for orders which means you have a number of A-Z’s. Multiple A-Z’s are not that common and suggests something maybe going wrong for you. Are your customers receiving the parcels on time?
Seller_HU09FGdJ07Hys
You would have a chance if the customer had signed, or if you will ask the courier for details of the delivery, or a picture and then you will send the picture to the customer, hoping that he will admit that the wife/son/dog collected the parcel.
What do you have to lose? Try!
Julia_Amzn
Hi @ Boost_Online,
Apologies for the delayed response.
Did you submit an appeal to this A-Z claim?
Bests,
Julia.
Seller_PWUInsTSC54tk
In our recent experience with A-Z claims, Amazon do not count signatures, photos or GPS scans as acceptable proof of delivery, even if you have all 3!
Seller_g8yElNPPGgqpp
Have the same problem, Product gone and money gone, left without the product and without the money. Have customer signature but A to Z all the time saying that product was not delivered. Not fair at all, supporting cheating customers, not support the businesses. Thinking to stop selling on Amazon if I lost the money all the time.
Seller_Ro635LxpN4I2Q
Amazon's own policy states that after COVID the signature has been stopped and therefore geocodes and pictures are considered enough for the appeal and even after providing those they are rejecting by saying that " Although we understand your position, we stand by our decision."
They are abusing their own policies
Seller_AUvJ2zA5ictmq
yes just lost £200 on an order which had tracked delivery proof plus image, have traded on this platform for over 10 years and this is blatant robbery letting the buyer steal from the seller -
am appalled
beauty scoop
