Customer Return Issue
Hello, We have a customer that is wanting to return an item bought on 24th March,
We are happy to accept this return.
The issue lies with the customer not being able to authorise a return for the item on her end.
The item is B000ICLITM , which is an electrical hair curler.
We have the following message from customer support.
Do i just give the customer a return address and cover them for the postage?
Seller_SITNVuZK87zGK
I would honestly just provide your return address. From the info available, it suggests the customer would be liable for the return postage.
0 replies
Seller_SITNVuZK87zGK
This is probably the simplest thing to do if they are genuinely having issues. However, technically the return reason ‘Incompatible or not useful for intended purpose’ or means the buyer is liable for the return costs. Not sure from does not meet customer expectations what the return reason would actually be though.
Seller_DROodOAYHftnc
Am I missing something ? - surely they just need to open a proper return request and they will be sent a return label automatically.
Seller_SITNVuZK87zGK
I’d assumed they were having an issue trying to work out how to do this. However, there is one scenario - how long has it been since the order was placed/received? If over 30 days - that would stop a return request being opened.
Seller_zKEt2RiaID5EU
package was marked as delivered…
i explained tot he customer to contact support to guide them through the return process… to which they said they have and are unable to do it… i just think its very odd that the customer can’t do it the correct way.
