Hi all, i would like to know if anyone has dealt with this issue before (email below).

I only sell 4 products which are all private label hair products, i design them and my manufacturer in china makes and ships them to me. I cant see how i have violated section 3 based on this.

For info i have had the video verification call for which the person has asked me to send additional info which i will when i get tomorrow

I would like to believe that justice will prevail and i wont be deactivated as my livelihood and ability to provide for my family rests on this business!

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Hello,

Your Amazon selling account will be deactivated on September 4, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

How do I register for virtual identity verification?

1. Access the following link:

https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render

2. Follow the on-screen instructions to upload the required documents and connect with an associate.

Hello,

Your Amazon.co.uk selling partner account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy":

https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because you have listed items that are not permitted for sale on Amazon. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to "Category, Product and Content Restrictions":

https://sellercentral.amazon.co.uk/gp/help/201743940

Examples of restricted products you have listed include, but are not limited to:

ASIN: B077BGK5P7

Title: Hydra 20 Micro Needle Titanium Applicator Bottle Anti-aging Skin Care Reusable

We're here to help

If you need any further assistance, you can contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

Has your account been deactivated in error?

If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page:

https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp

Your explanation should include the following information:

-- How your account has not violated the Amazon Restricted Products policy

-- Evidence that shows that your account complies with the Amazon "Restricted Products" policy

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I have been bought them from the amazon.com marketplace so, I have an invoices from the Amazon. I had been sold them last 5 months ago and I have already deleted the listing. When I bought them I really did not know how to caused a problem.

But, Amazon is still continue to selling them at the UK marketplace. If the product does not match the policies, does not it cover to Amazon?

I have submitted appeals and invoices several times but Amazon does not accept them. I have no idea or any information what Amazon request from me exactly? What kind of evidence do I need? I do not know.. What can I provide more than the invoice and my apologizes. I want to reactivate to my account. I have read all policies and understand all of them.

Could someone help me about that?

Thank you,

Best Regards.

Your Amazon selling account will be deactivated on September 25, 2024 in accordance with Section 3 of the "Amazon Business Solutions Agreement". Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Continue to ship any open orders to avoid further impact to your account.

Why is this happening?

We believe or our controls identify that your account has been used for deceptive, fraudulent, or illegal activity in accordance with Section 3 of the "Amazon Services Business Solutions Agreement". In order to protect our customers, we verify the identity of our sellers through a virtual identity verification process on a video interview.

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This came through for Amazon account in the US, we only have an account in US as it sets you up for an account in all marketplaces on registration but we have never actually sold a product Amazon.com.

I have done the virtual interview and provided the required information, but after reading some other people horror stories is there a way for this to be escalated we are a multi 7 figure seller our account health is 1000 out of 1000. So there is really no reason for this and is causing some amount of stress.