Amazon Rejected My FBA Shipment – “Addressee Unknown” – No Reimbursement
Hi fellow sellers,
I recently had a frustrating experience where my FBA shipment was confirmed in Seller Central, arrived at the assigned fulfillment center, but was ultimately rejected and returned — without any explanation from Amazon.
I’ve opened multiple cases asking for investigation and reimbursement, but the only response I received was that I should “contact my carrier (USPS)” for rejection information. The response I received from USPS was “Addressee Unknown,” which is puzzling — I clearly wrote down the correct FBA address, and the tracking record shows that the shipment reached the fulfillment center.
Support denied reimbursement, claiming the items weren’t received and are ineligible — even though the rejection clearly occurred on Amazon’s receiving end, not ours.
What’s more concerning is that this isn’t the first time I’ve heard of **FBA rejecting deliveries from USPS**. That seems odd and unacceptable, especially since USPS is listed as a supported shipping option in “Send to Amazon.” There should be no reason to reject USPS-delivered shipments, and neither USPS nor the seller should be blamed simply for using a non-partnered carrier.
We followed all FBA shipping guidelines and used a valid carrier. This incident has caused significant business loss, and so far, there’s been no accountability or investigation from Amazon’s side.
I’m sharing this here not only for visibility, but in hopes that:
- Other sellers with similar experiences can share what happened
- Amazon might take this as a chance to review and improve FBA receiving processes
Thanks for reading — and I welcome your advice or stories if you’ve encountered something similar.
Rita
10 replies
Christine_Amazon
Hi @Seller_KWQ0gPD7ALFmu
Can you please share the case ID or the shipment ID?
Christine.