@Seller_TSXM2A5nxWSuH / @Seller_DNQGSsdC7DccM / @Seller_gAhPNiLrkfTcr

Within a week my healthy account (which it has been for years) has now gone to a risk of deactivation. For an unknown reason and no help from Seller Support, the VTR rate linked to Click & Drop resulted in my account being suspended. I re-linked the accounts to see if that would help and now there are supposed "late shipments" as the systems are just not talking to each other.

Not only that - we have a huge reserve amount on our account for requesting funds (again something we have never had). I have no idea how I am meant to get any of this sorted as I have tried the Call Now on Account Health and that says to call later, Seller Support are not understanding the issues and I just have no idea where to turn now......

Hi,

Due to a mistake by Amazon, an ASIN was incorrectly identified as "Solar Eclipse Glasses" and approximately 1,100 of my customers have been incorrectly refunded.

This has resulted in over £20,000 being taken from my Amazon seller accounts across the UK and EU marketplaces.

Amazon have already confirmed to the manufacturer that this was an error by Amazon (see case ID 10944436322).

Seller support have been utterly useless. They just give cut and paste responses that don't even address the issue.

My support case (Case ID: 10938591822) was inexplicably closed and all my responses on the case have mysteriously vanished. It has now been marked as "transferred" but with zero information as to what this means.

Tomorrow I am faced with possible bankruptcy. Amazon payments will no doubt try to collect the £20,000 from my bank and I obviously don't have the funds. And then, no doubt, my selling account will be suspended and that will be the end of my 20 year old business. My account health is absolutely impeccable with ZERO issues on any of the metrics.

This is a desperate plea to @Seller_mIRnuhdx7l5sNand @Seller_z3k8APxGfbQEK

I don't want to go to the media or down the legal route (I really don't) but if it's that or going bankrupt then what else am I supposed to do?

I have a family to feed. Can anyone at Amazon help?

Hi,

Just wondering as anyone received a random email today from Amazon services EU saying thank you for signing up to sell with us and then a list of steps on how to create first listing?

Really confused by this email has I've had my seller account for nearly a year now and I don't sell in the EU either.

Liam