Fake Replacement and Change the Product and Return
It has become very difficult to work in Amazon. There is a huge loss due to fake replacement and returns and not getting the original product back which has been delivered. And in that too they have stopped giving safety claim. So how can I work here? Please tell me a way to close the account so that my money does not get stuck. I will sell 50 times more from my website but you do not have to bear much loss due to these people's policies.
There is such a big problem of fake returns and replacements and not getting original products in Amazon, while I do not have a single return in Quick Commerce. What a difference, I am making profit from there, here their bullying is just a request, sometimes request before the claim and these{moderator edit }do it all.
8 replies
Seller_pEwOUsYv3fUFQ
totally agree with you, i sold 1 nos drone battery, customer returned the package with jumkas (ear rings) into the box.
Things have become very difficult.
Seller_UzwcYeECtE8B3
Even customer care executives push clients to return product, whatever query client maes, they simply inject the clause into customer's mind that if they want, they can return the product.
Sakura_Amazon_
Hello @Seller_2ouFc6xgqBiil,
I understand your frustration about the return issues and Safe-T claims. Could you share a recent example with order details where you experienced these problems? While I can't promise any specific outcome, I'd like to review your case.
I have moderated some content that violates Forum Guidelines. Please remember to keep forum discussions professional and respectful.
Regards,
Sakura
Seller_2sesE2vsrDc61
its common on all platform sell products with fake return costs margin
Seller_AzoaPFdoGEVqV
You're absolutely right—you're not alone.
Every independent seller, except Amazon insiders like Cloudtail and their network, is facing the same devastating issues:
# Fake returns and product theft are rampant.
# Original items aren't returned, and SAFET claims are routinely denied.
# Sellers are bled dry through ads, commissions, return deductions, and arbitrary penalties.
Let’s be clear: this isn’t fraud by genuine buyers.
Genuine customers want refunds but don’t risk it by returning used/wrong items—they know Amazon ATS (Amazon Transportation Services) won’t process the refund.
The real issue? Some ATS staff themselves are orchestrating these thefts.
They:
a) Place fake orders using friends or relatives.
b) Personally pick up returns—removing the real product and replacing it.
c) Manipulate delivery outcomes by rejecting orders post-shipping to reroute them to hubs where they work.
d) Tamper with packaging and remove items in transit.
e) Alter return/delivery data internally, making SAFET claims impossible to win.
Why? ATS employees are underpaid—₹12,500–₹14,000/month for 16–18 hours of duty.
Theft has become their survival tool.
And Amazon knows this.
Yet they stay silent—because:
A) They profit from ads, commissions, shipping, and fake returns, not from your success.
B) They protect their own insiders.
C) Their algorithm suppresses visibility for independent sellers via:
D) Buy Box manipulation
E) “Pricing Health” issues
F) Fake policy violations
G) Removal of deals & coupons
H) Unjust claim denials (CLAWBACKS)
I) Arbitrary metrics like “Safe-T limits” & “Late Shipping penalties”
So what can you do?
✅ Stop/Reduce ads immediately—don’t pay to get looted.
✅ Stop relying on Amazon for sustainable sales.
✅ Redirect buyers to your own website or Quick Commerce platform where you retain control and profits.
✅ If you choose to exit:
1) Clear your payments and account balances
2) Remove listings
3) Request account closure through Seller Central Help to avoid funds being locked.
You’re right—you’ll sell 50x more through your own site.
Amazon is no longer a platform for growth—it’s a system pf loot, propaganda and silent exploitation... you will not get anything even the product cost-
Get smart. Get out while you can.
You're not giving up—you're taking control.
