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Disbursement Cancelled - 7th August 2024 - Seller Support No Help
We initiated a drawdown of available funds as we do at the end of every weekday . We received an email confirming that the funds were on their way. The following day when checking the Disbursements it shows as Cancelled.
We checked to see why it had been cancelled and were directed to our Performance Notifications but there was nothing there to suggest a problem.
We contacted Amazon Account Heath Support who confirmed there were no issues on the Account & were then passed over to Amazon Selling Partner support. He checked the Account and the previous disbursement but could not find a problem.; He said that there is nothing more he can do & we would have to wait for the next scheduled drawdown to initiate in 14 days time, although there is no guarantee that we will receive these funds either if no one knows what the “Account Issues” are that they believe are on our account!
We did a disbursement on Tuesday 6th August which Amazon acknowledged and the money seems to be on its way to our account as normal, no idea why we suddenly cannot do on-demand daily disbursements.
We are a school uniform seller and this is our busiest period of the year, we cannot afford to not receive funds during these next 2-3 weeks as we need to pay suppliers in order to have stock to sell to customers!
Can anyone suggest any solution/who to contact? All our bank account and seller account details were checked by the Selling Partner Support team and no issues were found so we are at a loss..
15 replies
Seller_k2X0L9mVRT0pW
Have you checked for any notifications on each of your marketplaces?
Seller_bMrBfKQIWv0oB
Hi
I am sorry I can't help with your problem, I just wanted to add the same thing happened to me, I requested a disbursement yesterday, received the email confirming the disbursement but on checking it has been cancelled. The only thing I can think is this Reverse Base Policy that has started, but I'm not 100% sure as I don't recall receiving an email confirming this.
I am going to contact Amazon CS but like you said they are not any great help. If I can find anything out, I will come back to you.
Sakura_Amazon_
@Seller_u8JUPykmmTWVR,
I see that you have already resolved your issue.
I am re sharing here the post regarding DD+7 Policy Extension, as it might be helpful to other Sellers.
Sakura
Seller_SBeD5WhKMJ3bt
same thing has happened to us.
Cases keep getting transferred. Amazon associates don’t understand what’s going on either.
Some visibility would be great.
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