Warehouse damaged reimbursement amount
I have an item that was marked as warehouse damaged, the reimbursement has come through and is less than what I paid for the item and less than a third of the selling price.
From browsing previous threads I was under the impression that the expected sale price was given as reimbursement. Am I wrong?
Thanks.
9 replies
Seller_EJIX7rqDNQJi2
The reimbursement amount is based on multiple factors, including the product’s average selling price over the past years, minus all applicable fees.
Amazon will not issue you a credit of any desired sum which you set as the selling price.
If you disagree with the rate, you could dispute it by providing them invoices as proof of value.
Seller_bTWdh2nDLiBdC
Kika has given you the stock Amazon answer. Basically, they say they base the reimbursement rate on several factors such as your past sales, the items past sales, the ASIN sales rank etc etc etc. If you disagree with the reimbursement rate they are often quite happy to discuss it and, in my case, have always upped the reimbursement.
Now that is the stock Amazon answer…my hunch based on my minimal experience (6 warehouse damaged items) is that the initial “automatic” reimbursement rate is always far below the item’s actual value. And of course they do that because the best case scenario is that you don’t notice or don’t say anything…worst case scenario is they up the value after making you jump through a few hoops.
In my case, 5 of the 6 items that were warehouse damaged were damaged AFTER the sale before shipping. There really should, therefore, be no question of the actual value. So one item sold for £41.99 before it was damaged. I should, therefore, have received about £30 for it after fees but instead they offered me £12. Mine was the lowest priced offer on the listing, both merchant and FBA, it is a listing with a lower sales rank, and I had sold 4 or 5 of the same item already…yet they offered me £12.
And then, a few days later, I notice that Amazon is suddenly had a used “warehouse deal” offer for £29.99. So naturally my hunch is that they offered me £12 for my £41 item then took that the very same item and listed it for sale at £29.99.
Seller_MGzd88Ibc1rwp
Thanks for the replies, I had an unplanned hectic day outside of business, so only just been able to get back on to acknowledge, apologies.
Pretty much what I thought then. I know the arrangements I signed up for when I signed up for FBA and I know Amazon aren’t going to pay any old listing price but the unit appears to have been damaged whilst picking identical sold units. I’ve sold six other units on the listing over the last three weeks, all at the same price. I’m the joint lowest priced seller out of 16 on the listing, so I think that’s pretty solidly the retail value.
Anyway, it retails at just under £10 so I’m not sure if I can be bothered spending my time on it for another £3 at most.
I have another damaged unit now (which also appears to have been damaged whilst picking an identical sold unit), this one retails at £20. I’ll be interested to see what the reimbursement is on that one and may well have to try to contend it.
Thanks.
Seller_uLWfKCVo2Wbga
They damage my items all the time and the reimbursement is always lower than Ive paid. The more I work with this company the more I realise what a complete bunch of crooks they are.
