Account Health Assurance Program
Since March I have been eligible. It is now 6 months later and it still says the same thing. "You meet the criteria to be eligible for Account Health Assurance, and we're reviewing your account prior to enrolling you at this time. Please contact Account Health Support if you have any questions."
How long does it take them to review my account? I have tried calling and emailing but everyone just passes me around and no one can answer. It is really frustrating that if I make a mistake, I have 72 hours to respond before my score drops but they can take 6 months to get me into the account to protect me.
Was anyone else accepted right away?
1 reply
Stevie_Amazon
Hi there @Seller_GKvLGnYFSX50s,
I hope this finds you well!
I understand you have some question regarding the Account Health Assurance benefit available for professional sellers such as yourself. More information can be found on this page, including:
"AHA is available to professional sellers in the US and Canada who maintain an AHR score of 250 or more for at least 6 months with no more than 10 days below 250, and have a valid emergency contact number on file. You will receive an email confirming your enrollment as soon as you’re eligible, and you can check your progress toward becoming eligible here."
I do apologize for not having a better time frame for you, but I would like to also advise you will want to ensure your CA and US marketplace meet the qualifications, as all accounts must be in good standing in addition to meeting the above criteria to be enrolled.
I urge you to keep working on maintaining and increasing your Account Health Rating as accounts are reviewed on a regular basis.
I appreciate your feedback and will also be forwarding it to the applicable team.
All the best,
Stevie
