Dear Amazon Support,

Your request for a certified bank letter contradicts Amazon’s own Payment Service Provider Programme (PSPP) policy. PingPong is an Amazon-approved PSP, and rejecting its documentation goes against Amazon’s verification standards.

We have already submitted PingPong’s official welcome letter & bank statement, which meet Amazon’s requirements.

Our transaction flow is transparent (Amazon → PingPong), and we can provide additional proof if needed.

Citi Bank is just a virtual account under PingPong, making a separate bank letter irrelevant.

This unnecessary request disrupts our operations. Kindly align with Amazon’s PSPP policy and confirm the next steps without further delays.

Regards,

Jaswinder Singh

Dear Amazon team,

We are facing major issue on amazon with regards to verification this i the most critical issue and it should be addressed immediately, since we have already submitted all the valid docs required to sell on amazon, there is no clarity being given to us as sellers where we have given everything to be checked and verified by amazon and amazon being unable to verify the same docsw which has been available on the internet itself.

Dear Amazon UK Verification Team,

We are a verified seller from India with a successful track record of selling on Amazon UK for several years. However, we are encountering unnecessary challenges in completing the KYC verification process. Despite strictly following Amazon’s guidelines and using an Amazon-approved Payment Service Provider (PSP), our Welcome Letter and Bank Statement are being rejected.

As global sellers, maintaining a UK virtual account is essential for verification and seamless business operations. The submitted documents clearly demonstrate the legitimate transfer of funds from our GBP virtual account to our INR physical bank account. It is highly frustrating and confusing that documents provided through Amazon’s approved PSP are being questioned.

We kindly request your urgent assistance in resolving this issue promptly. This is a procedural matter that should not require undue delays, especially when all submitted documentation adheres to Amazon’s prescribed verification standards.

Your immediate attention to this matter would greatly support us in maintaining our operations and fulfilling our obligations as a global seller on your platform.

Looking forward to your swift response.