Amazon relisting item we are sold out of and now my account is at risk
Hello everybody , ive just received a imminent closure notice for my account ( despite having 100% feedback ever several years) ive cancelled three books in a row but all three books have been out of stock between three month to over a year . I previously managed to get Amazon to look into in when this happened several year ago and they said it was a glitch on their system . Any body encountering the same thing ?
36 replies
Seller_NoLYurmb006tq
Hi I really have no idea what you mean “cancelled three books”
Do you mean you have cancelled three orders?
Or have you cancelled all the three listings which left you with 0 lisitngs?
Seller_64jziShTiTjOq
Other sellers have advised routinely deleting all your “inactive - out of stock” items from your inventory. It has apparently happened that Amazon did an upgrade to their system but managed to re-load old inventory files, resulting in just this problem. It will also avoid the other problem on here: bots doing a banned/restricted product search and picking yours up, even though you are no longer selling the offending item
Seller_iBrSIJDZKlsXi
there is a much simpler explanation to your problem…
This one is on you (sorry to be so blatant). When you are cancelling order for a product, then item from that order becomes automatically back in your stock, because the order that did put it out of stock did not get processed, but cancelled…
This makes this product in the eyes of the system look like never get sent out and once order is fully cancelled, the product will become back available to the next customer.
You should have deleted the listing when you knew that this product was no longer available for sale…
Seller_hLdYxXkRx4wdd
It could be just a coincidence, but I got one of those yesterday — for a book sold three years ago and that is unquestionably marked as sold in the database which I use to upload onto Amazon, and three other bookselling sites. The book did not show as available on any of those other sites
I hope this is not an ongoing glitch with Amazon.
I feel your pain.
Seller_QmWZwbCx817or
we are experiencing this as well.Old products are now been sold when we have been out of stock for a long time now.
Seller_RyxGR75fIwiux
We have had this issue too. Write to seller performance and tell them what has happened.
Seller_DXdNeV8CXfQ6b
I would normally see this and think it’s user error, but just received a Prime order for a long out of stock item. So a +1 here to broken inventory.
Also, inventory updates seem very delayed, even adding a quantity or changing a price? I’m seeing a few things done this morning that are not reflecting on the front-end.
Seller_wqciCXuQbNS4p
We’ve had this on multiple occasions. Each time we sell out of a given line, we now close the listing. It’s the only way that we’ve found we can prevent it from happening.
Seller_mMqSSTqMy4X7U
We have same problem quite often, particularly FBA products. They run out of stock in Amazon warehouse but Amazon still displayed them as avaliable for sale and when there is an order it appears as seller fulfilled order.
I recommend you to send an e-mail to seller support with explaining what is happening they will alert complaince team and they will not be count as defects.
Seller_uK2aGVnqbtliE
I have sold second hand books through Amazon for many years and found that books that should be there have dropped off my inventory while others I have delisted remain for sale. I was once told to send out a German cookbook book (that was listed in German). I pointed out that I hardly speak a word of that language and I didn’t have the book! It was all sorted but it showed it can happen.
I always get in a bit of a panic when I have to cancel 3 sales in a week as I don’t sell in large numbers and I know it will affect metrics. There is good advice here and Amazon should be more understanding of probelms partixcularly where unique and/or rare items are for sale.
