MY BUYBOXES ARE GONE ON AMAZON MEXICO
I am doing fbm dropshipping business model in amazon mexico. My account is 1 year old and I was making very active sales. I had buybox in 3500-4000 products, my account health is 208 and all my metrics are as they should be. My feedback rate is very high, but for 3 weeks my buyboxes have been 0 and not coming, what can I do. Customer service does not give me clear information about this situation and does not help me. What do you suggest?
1 reply
Nikki_Amazon
Greetings SKOL_STORE,
Thank you for contacting us here at the Forums!
Have you lost the buy boxes? The first thing you should check is if there are any violations on the Account Health page. What is the status of your account health? Are there any violations that need to be resolved? If there are any violations, I recommend resolving all of them to restore your account to the state it was in before the violations occurred. This proactive approach ensures that your account is in compliance with Amazon's policies and maintains your health and performance.
Have you already created a case with seller support? If so, please send us the case number so that we can assist you more effectively. In this case, don't forget to provide as many details as possible about the items in question.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Nikki
