Account Health Assurance, Days below 250:
I have maintained a 250 score for several months now, and the number of days in which my score has been below 250 has been 37, so why isn't it dropping?
Why does the Amazon system always go wrong.
Can anyone understand this?
1 reply
Webb_Amazon
Hello @Seller_LtCxu1GTO9roo,
This is Webb from Amazon. I see you have questions regarding our Account Health Assurance Program. I hope to provide a little clarity to your situation.
I do understand the notation is inaccurate in regards to your actual days above 250. I do see that your score went above 250 on 10/23/2023. The system recognizes that date. Here's some more information on the program.
Account Health Assurance: Frequently asked questions
Do I qualify for AHA?
AHA is available to professional sellers in the US and Canada who maintain an AHR score of 250 or more for at least 6 months with no more than 10 days below 250, and have a valid emergency contact number on file. You will receive an email confirming your enrollment as soon as you’re eligible, and you can check your progress toward becoming eligible here.
If I qualify, is my account automatically in the program?
Yes. You will be notified of your enrollment via email, and you can see your enrollment status on your account health page. If you meet the AHR requirements, but you do not have an emergency contact number, we will notify you via email that you are eligible and ask you to provide emergency contact information before you are enrolled. Ensure that your emergency contact number is always accurate and up to date, so that we can reach you and work with you when we need to.
I hope my response is beneficial towards your business.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Webb
