It's really difficult to work on Amazon. I've been submitting documents for over five months now and they're still under review. The result of repeatedly opening cases is that they require me to submit materials and then say they cannot help me. This is the only place I can contact your Amazon customer service. I don't know what you need me to do? I have submitted proof materials and repeatedly revised and submitted them, but you have repeatedly said that it's not possible. I already have a trademark authorization letter, but it still doesn't work. It's really unfair. I have invoices for purchasing and authorization for selling products. Where is the trademark infringement? I have sold this product without any customer complaints that I am selling counterfeit goods, and there are no negative reviews. Based on your Amazon big data algorithm scanning me for using this trademark, you can confirm that I must have infringed? I have a reasonable and legal electronic and paper authorization letter for this trademark, how did you determine that I was infringing? You are truly tyrannical and hegemonic. I feel sorry for your review department, which has a slow review speed and cannot be contacted. I feel sad for CEO Jeff Bezos. Can a company like yours survive? The future of the Amazon platform is worrying

Subject: I have a question about my account or need help with an appeal.

Subject: Urgent Request for Account Review and Reinstatement

Dear Amazon Support Team,

I hope this message finds you well. My name is Li Ziyang, and I am the owner of [LISHAOSHANGMAO]. I am writing to respectfully request the urgent review and reinstatement of our seller account, which has been suspended for nearly 10 months.

We fully understand and respect Amazon’s strict policies regarding intellectual property rights. Since the suspension, we have been actively working on addressing the issues and ensuring that our store complies with Amazon’s rules. We have also been waiting for a response to our previous appeal, but unfortunately, we have not received any feedback or resolution from Amazon, which has significantly impacted our business operations.

I would like to highlight the following key points to clarify our situation:

1. Legitimate Authorization for Lamborghini Products: We hold a legitimate trademark authorization to sell **LAMBORGHINI** branded products. All related documentation, including the trademark authorization letter, purchase invoices, and sales certificates, have been submitted and are attached once again for your review.

2. Training and Compliance Efforts: Since the suspension, we have implemented comprehensive training programs focused on Amazon policies, intellectual property rights, and business compliance. We hired a legal professional to lead the training, and we also enrolled in Amazon’s official compliance courses to ensure that we are fully aligned with Amazon's standards. Our team takes these matters very seriously, and we have taken extensive steps to educate and prepare our staff to prevent any future issues.

3. Documented Evidence: Attached are the physical and electronic versions of the Lamborghini trademark authorization letter, purchase invoices, and sales certificates, all of which are legally binding documents proving that our sales are legitimate and that we have not violated any intellectual property rights.

We sincerely believe that our account was suspended due to a misunderstanding or oversight. We have always followed Amazon's policies and operated with integrity. Since receiving the suspension notice, we have been diligently working to resolve any issues. We have corrected any potential oversights, strengthened our supplier verification process, and taken steps to ensure compliance in the future.

Given that our store has been suspended for nearly 10 months, we urgently request a review of our case. We are ready to provide any additional information or engage in video verification if necessary. We are committed to following Amazon’s policies and delivering quality, compliant products to our customers.

We kindly ask for your prompt attention to this matter and hope for a quick resolution so that we can resume our sales operations and contribute to Amazon's marketplace.

Thank you for your understanding and assistance.

Sincerely,

It has been more than 51 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 51 days

Hello,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:

ASIN: |B0CPVSRKJK|

Brand: ||

We’re here to help.

If you have questions about this policy or the information requested above, please reference the following:

-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)

-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)

-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)

-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)

How do I reactivate my account?

To reactivate your selling account, please send us the following:

-- The root cause(s) of each of the Intellectual Property policy violations listed above.

-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.

-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.

How do I send this information?

Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy.

Hi Jeff,

Hope this email gets a response from you. I am reaching out desperately because I am experiencing a pressing issue with my Amazon seller account that is frustrating and confusing me.

A little background first: I joined Amazon Seller Platform in 2020, starting with a global account. I invested a lot of time and resources into learning about Amazon operations, managing two product lines, attending trade shows, working with factories, and researching products to make them more attractive to customers.

Everything was going great until September 2023, when my seller account was unexpectedly suspended by Amazon’s US team. They cited unverifiable information associated with my account, claiming that no listings or sales history could be found. This resulted in the suspension of all my North American accounts, followed by my global account the next day.

To resolve the issue, I provided all the necessary documentation, including utility bills, invoices, ID, and business documents. After two months of hard work, my account was reinstated, but I had to close all non-European accounts to focus on the European market.

However, I was once again facing suspension, this time from Amazon Belgium, for sales over €150 without a VAT number. I immediately deleted all listings over €150 and corrected the issue to get back online.

Recently, my European account was closed again on May 2, 2024, for selling a children's electric car, despite having all the necessary authorization documents for various models. I promptly uploaded the required documents on May 3, but a month has passed without any response (51 days). In addition, Amazon deleted all my active listings.

I have tried to contact Seller Support via email, but I am always redirected to the Account Health Team, who tell me they cannot help with this issue. I am at my wits' end. Why is it so hard to sell on Amazon despite my compliance with all policies and procedures?

Amazon is known for fairness and integrity, and I believe it has the potential to be better. However, these ongoing issues have severely affected my business and caused a lot of anxiety.

I kindly request that the authorization documents I submitted be reviewed expeditiously and my account be reinstated as soon as possible. It has been 51 days since I submitted the documents, and I have not received a response. If I need any additional information, I'm happy to provide it.

Thank you for your attention to this matter. I hope we can resolve this issue together.

Sincerely,