Saying one thing and doing another
I had an Amazon claim which was fair enough non-delivery which was a Royal mail non-delivery.
I bought my postage through Amazon
On the claim it states
Why did we grant the A-to-z guarantee claim?
The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your control.
Looked at my account and I was charged for the item, contacted help and they said
A-to-z Claim Status: Granted
A-to-z Claim Reason: Package didn't arrive
Seller-funded: Feb 11
This claim is funded by you but does not impact your Order Defect Rate (ODR). It may take up to three days for the claim to be removed from your ODR.
Learn more about how A-to-z Claims impact ODR here: https://sellercentral.amazon.co.uk/gp/help/G200285170?referral=A22ZJE86GJH8RH_A180ZG259MLBLA
any ideas please
Saying one thing and doing another
I had an Amazon claim which was fair enough non-delivery which was a Royal mail non-delivery.
I bought my postage through Amazon
On the claim it states
Why did we grant the A-to-z guarantee claim?
The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your control.
Looked at my account and I was charged for the item, contacted help and they said
A-to-z Claim Status: Granted
A-to-z Claim Reason: Package didn't arrive
Seller-funded: Feb 11
This claim is funded by you but does not impact your Order Defect Rate (ODR). It may take up to three days for the claim to be removed from your ODR.
Learn more about how A-to-z Claims impact ODR here: https://sellercentral.amazon.co.uk/gp/help/G200285170?referral=A22ZJE86GJH8RH_A180ZG259MLBLA
any ideas please
0 replies
Seller_ZJhFeE3tNKzfh
As far as I know - Amazon state that while using Buy Shipping will prevent defects hitting your Order Defect Rate in the event of an A-Z Claim, you would still be liable for the monetary loss.
Seller_SFroNyke7RXVg
We're experiencing exactly the same issue with Amazon and despite escalating through Seller Support, the SAS Support we subscribe to, and our own account manager I'm yet to receive a sensible answer.
I think it's just poor language on their part and they have no intention of covering the cost.
Seller_GPLxAbyNPI33I
I have this regularly, in Amazon's own policy it clearly states "You will be responsible for refunding the buyer in the event of A-Z claim for INR but if you buy your label through Amazon "buy shipping" your ODR will not be impacted.
TOTAL NONSENSE
All my labels are bought through buy shipping but they always impact my ODR, I have tried countless appeals all denied by customer services.
Beyond a joke!
Saying one thing and doing another
I had an Amazon claim which was fair enough non-delivery which was a Royal mail non-delivery.
I bought my postage through Amazon
On the claim it states
Why did we grant the A-to-z guarantee claim?
The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your control.
Looked at my account and I was charged for the item, contacted help and they said
A-to-z Claim Status: Granted
A-to-z Claim Reason: Package didn't arrive
Seller-funded: Feb 11
This claim is funded by you but does not impact your Order Defect Rate (ODR). It may take up to three days for the claim to be removed from your ODR.
Learn more about how A-to-z Claims impact ODR here: https://sellercentral.amazon.co.uk/gp/help/G200285170?referral=A22ZJE86GJH8RH_A180ZG259MLBLA
any ideas please
Saying one thing and doing another
I had an Amazon claim which was fair enough non-delivery which was a Royal mail non-delivery.
I bought my postage through Amazon
On the claim it states
Why did we grant the A-to-z guarantee claim?
The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your control.
Looked at my account and I was charged for the item, contacted help and they said
A-to-z Claim Status: Granted
A-to-z Claim Reason: Package didn't arrive
Seller-funded: Feb 11
This claim is funded by you but does not impact your Order Defect Rate (ODR). It may take up to three days for the claim to be removed from your ODR.
Learn more about how A-to-z Claims impact ODR here: https://sellercentral.amazon.co.uk/gp/help/G200285170?referral=A22ZJE86GJH8RH_A180ZG259MLBLA
any ideas please
Saying one thing and doing another
I had an Amazon claim which was fair enough non-delivery which was a Royal mail non-delivery.
I bought my postage through Amazon
On the claim it states
Why did we grant the A-to-z guarantee claim?
The customer claimed an issue with delivery. Amazon’s A-to-z Guarantee covered the cost of this claim on your behalf because you used Amazon’s Buy Shipping and the customer issue was outside your control.
Looked at my account and I was charged for the item, contacted help and they said
A-to-z Claim Status: Granted
A-to-z Claim Reason: Package didn't arrive
Seller-funded: Feb 11
This claim is funded by you but does not impact your Order Defect Rate (ODR). It may take up to three days for the claim to be removed from your ODR.
Learn more about how A-to-z Claims impact ODR here: https://sellercentral.amazon.co.uk/gp/help/G200285170?referral=A22ZJE86GJH8RH_A180ZG259MLBLA
any ideas please
0 replies
0 replies
Seller_ZJhFeE3tNKzfh
As far as I know - Amazon state that while using Buy Shipping will prevent defects hitting your Order Defect Rate in the event of an A-Z Claim, you would still be liable for the monetary loss.
Seller_SFroNyke7RXVg
We're experiencing exactly the same issue with Amazon and despite escalating through Seller Support, the SAS Support we subscribe to, and our own account manager I'm yet to receive a sensible answer.
I think it's just poor language on their part and they have no intention of covering the cost.
Seller_GPLxAbyNPI33I
I have this regularly, in Amazon's own policy it clearly states "You will be responsible for refunding the buyer in the event of A-Z claim for INR but if you buy your label through Amazon "buy shipping" your ODR will not be impacted.
TOTAL NONSENSE
All my labels are bought through buy shipping but they always impact my ODR, I have tried countless appeals all denied by customer services.
Beyond a joke!
Seller_ZJhFeE3tNKzfh
As far as I know - Amazon state that while using Buy Shipping will prevent defects hitting your Order Defect Rate in the event of an A-Z Claim, you would still be liable for the monetary loss.
Seller_ZJhFeE3tNKzfh
As far as I know - Amazon state that while using Buy Shipping will prevent defects hitting your Order Defect Rate in the event of an A-Z Claim, you would still be liable for the monetary loss.
Seller_SFroNyke7RXVg
We're experiencing exactly the same issue with Amazon and despite escalating through Seller Support, the SAS Support we subscribe to, and our own account manager I'm yet to receive a sensible answer.
I think it's just poor language on their part and they have no intention of covering the cost.
Seller_SFroNyke7RXVg
We're experiencing exactly the same issue with Amazon and despite escalating through Seller Support, the SAS Support we subscribe to, and our own account manager I'm yet to receive a sensible answer.
I think it's just poor language on their part and they have no intention of covering the cost.
Seller_GPLxAbyNPI33I
I have this regularly, in Amazon's own policy it clearly states "You will be responsible for refunding the buyer in the event of A-Z claim for INR but if you buy your label through Amazon "buy shipping" your ODR will not be impacted.
TOTAL NONSENSE
All my labels are bought through buy shipping but they always impact my ODR, I have tried countless appeals all denied by customer services.
Beyond a joke!
Seller_GPLxAbyNPI33I
I have this regularly, in Amazon's own policy it clearly states "You will be responsible for refunding the buyer in the event of A-Z claim for INR but if you buy your label through Amazon "buy shipping" your ODR will not be impacted.
TOTAL NONSENSE
All my labels are bought through buy shipping but they always impact my ODR, I have tried countless appeals all denied by customer services.
Beyond a joke!
