As part of our Payments based on delivery date policy, we typically reserve your sales proceeds until seven days after an order is delivered.
To provide you with more visibility into these funds that we've reserved, we've added a new deferred transactions status on the Payments dashboard.
By November 1, your delivery date reserve amounts will display as Deferred transactions in the Total balance box at the top of the Payments dashboard. Until then, they may still display under the account-level reserve field on your Payments dashboard and reports. Note that if you aren't subject to our delivery date policy, your dashboard won't be changed.
To view more details, click the deferred transactions balance. The Transaction view page will display the list of orders that make up this balance, the deferral reason, and the estimated payment release date for each order.
To download a detailed report of your deferred transactions, follow these steps:
- Go to Payments reports repository.
- Under Report type, select Deferred transaction.
- Click Request report.
When a transaction is updated from deferred to released, it will no longer be included on the Deferred Transaction report. To download all released transactions from a specific period, select the Transaction report type.
Only new transactions posted after this change will show as deferred. Older transactions will remain reserved under account-level reserves until they are released for payment. You may also still see an account-level reserve if one of your orders has received a claim or chargeback, or if your account is under review.
Note that deferred transactions won't be included in the chart on the Payments dashboard, and they will only appear there after they're released.
For more information, go to What is a deferred transaction?
To provide feedback on this change, email us at seller-payments-experience@amazon.com.
